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AED 5,000

5 years experience in Front Office / Admin Receptionist in a Multinational and International Companies

  • First Name: Mary Grace
  • Last Name: Bacus
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: +971509691726
  • Zip/Postal Code: 31451
  • Education: Bachelor of Science in Hotel & Restaurant Management
  • Field of Study: Hotel & Restaurant Management
  • College or University: University of San Carlos, Cebu Philippines
  • Time Period: 2015
  • Job Title: Admin Receptionist
  • Listed: August 22, 2015 6:32 am
  • Expires: This ad has expired
MG PP

Work Experience

IFT Computer Service Trading LLC
Information Service Consultant
January 2015 – Present
Media One, Office 3207, Dubai Media City, Dubai, UAE

• System Support and maintaining the monitoring of the system 24/7 of every projects and within the company.
• Reporting the feedback/status of every project as per daily monitoring system and project completed.
• Reliever of the Office Manager when she will be on vacation.
• Book Flights/Hotel for the Managing Director and employees for a business trip.
• Doing clerical works.

Permasteelisa Gartner Middle East
Administrative Receptionist
October 2012 – December 2014
The Galleries 3, Level 2 & 3 Downtown Jebel Ali, Dubai U.A.E
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Order and maintain office supplies
• Handle traditional and online correspondence
• Maintain file records
• Distribute company brochures
• Handle minor complaints or misunderstandings
• Provide support and organize events and protocol
• Create office memos, inventory lists, type, print or copy documents
• Maintain confidentiality about both incoming candidates data and existing employee data
• Handle courier services and dispatches deliveries to their final destination within and outside the office
• Establish and maintain long term professional relationships with company staff, business partners and clients
• Assist and provide support to other staff or department if required
• Hear and resolve complaints from customers and public. Transmit information or documents to customers.
• Keep a current record of staff members' whereabouts and availability.
• Perform administrative duties for the front desk, guest check-in & check-out of the office premises.
• Collect, sort, distribute and prepare mail, and courier deliveries.
• Keep reception area clean and presentable at all times.

Kempinski Residences & Suites, Doha
Front Desk Assistance In-Charge of Telephone Inquiry/ Guest Service Agent
May 2012 – October 2012
Al Qassar St. Al Dafna, West Bay, Doha, Qatar

• Answers all incoming calls, connects them to the appropriate extensions in a efficient, friendly and caring manner according to Kempinski standards.
• Writes down messages accurately for our guest and delivers messages in a timely manner.
• Handles wake-up call requests and writes up a wake-up call summary.
• Answers all guest questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
• Keeps a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Call). Coordinates with front offices reception all telephones charges to ensure they are billed and collected from guests.
• In case of emergency, handles all communications for the hotel whilst serving as a communication center.
• Keeps abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
• Accomplishes a set of administrative duties advised by Front Office Assistant / Front Office Supervisor.
• Maintain the neatness of the working area at all time.
• Handles all Guest Request and coordinates with each department that was requested like Housekeeping, Room Services, IT, Engineering Department, Concierge and Reception.
• Registering Guest
• Check in and Checkout Guest
• Updating Guest Profile in PMS (Opera)
• Assisting Guest for Show Room
• Taking reservations and reconfirming the same within a particular time period.
• Obtain the information regarding the Mode of payment while we are taking the reservation itself and giving a dead line for the payment.
• Develop and maintain good product knowledge and property information as we are in the contact with the guest, through phone or e-mail etc.
• Sending the passports of Guest to the CID System
Al Forsan International Sports Resort (Pre-Opening till Grand Opening)
Reservation Agent/Telephone Operator/Receptionist
January 2010-May 2012
Khalifa City A, Abu Dhabi

Responsibilities
• Attending the calls regarding the reservation queries properly and giving responds accurately.
• Get required information for the booking without fail.
• Taking reservations and reconfirming the same within a particular time period.
• Obtain the information regarding the Mode of payment while we are taking the reservation itself and giving a dead line for the payment.
• Note down the special request and do the follow up as needed.
• Maintain a friendly but profession relationship with the guest while talking to him/her. Always remember the relationship with a guest id short and professional.
• Assist in other duties if needed. ( If it is requested by the Manager)
• Develop and maintain good product knowledge and property information as we are in the contact with the guest, through phone or e-mail etc.
• Notifies superior, within 1hr. of daily start time, regarding staff absences/delays; updates and informs other receptionist(s) of same and related information.
• Respects confidentiality in discussing staff and organizational matters.
• Proper information to be given about the amendment and cancellation policy of the resort.
• Maintain clean and tidy work area
• Receive & communicate special wishes / request (i.e. Event Reservation, Airport drop off/pick up. Etc…)
• Do also Secretarial works Emailing, Filing the documents, making requisitions for the Office supplies, faxing, photocopying.
• Answer telephone calls external and internal calls and transferring calls to other departments.
• Making the Monthly attendance sheet of Front Office.
• Could do Event Coordinator
• Reliever of the secretary of the General Manager.
• Handling the appointments of the GM in the absence of the secretary.

Description

I am Ms. Mary Grace Bacus, 28 yrs. Old, a (BSHRM) Bachelor of Science in Hotel and Restaurant Management graduate.

5 Years’ Experience in Front Office / Admin Receptionist in UAE.

I am writing to apply any open yet challenging position in your company. I believe that my knowledge, education and work experience in this field will make me a very competitive candidate, aside from hardworking skill that I can assure you as part of strengths that I possess. I am very much willing to undergo training’s if needed not just for personal development but to be able for me to contribute constructively to your company.

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Listing ID: 28855d8156b876a3