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AED 12,000

7 years of banking experience

  • First Name: Ahmed
  • Last Name: Mosaad
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: 00971527032509
  • Education: Bachelor
  • Field of Study: BA
  • College or University: Arab Academy for Science & Technology & Maritime Transport
  • Time Period: 2002 to 2007
  • Job Title: Relationship manager
  • Listed: August 23, 2015 12:10 am
  • Expires: This ad has expired

Work Experience

April 2014 to Present:
Capital Incorporation Egypt for Portfolio Management: Alexandria Branch Manager

Main Responsibilities:

• Responsible for total branch overall performance in accordance with company policy and procedures
• Creating and executing the branch business plan and strategies
• Successfully resolving customer issues timely and professionally
• Reviewing and Preparing daily, weekly, and month-end reports regarding operations and productivity and insuring the accuracy of reporting system
• Managing workflow to assist staff in balancing priorities, providing backup support if needed and ensuring that all tasks are accomplished with an appropriate sense of urgency
• Continuously updating product knowledge
• Maintaining good communications with other departments in the company.
• Supporting the team in outside meetings when needed
• Meeting targets and handle a high pressure environment
• Supervising, guiding and motivating team members and providing the needed training
• Maintaining a good channel between the team and the upper management in order to reflect the real situation to facilitate continuous improvement and Personal growth while supporting company goals, mission, and vision
• Evaluating staff’s work performance by helping to prepare and deliver annual reviews and performing coaching sessions
• Maintaining the safety and security for the branch

July 2011 to March 2014
National Bank of Abu Dhabi (Sharm Branch): Customer Service Retail Officer

Main Responsibilities:

• Achieving assigned targets on both assets and liabilities
• Selling full range of the bank products and services
• Contributing effectively in achieving branch retail budget as directed by RME and line managers
• Contributing in business calls to generate new retail business inside and outside branch
• Targeting business segments that meet bank products criteria
• Maintaining a solid relationship with customers, customers' employers and provide bank with continual information regarding business changes and/or borrowers' financial changes
• Following up on the branch customers payments and assuring punctuality and payment regularity

September 2008 to June 2011:
National Bank of Abu Dhabi (Sharm El Sheikh Branch): Customer Service and Operation Officer

Main Responsibilities:

• Ensuring client's inquiries and complains properly and facilitating their daily transactions
• Assuring and providing excellent service quality to all customer levels specially Elite
• Improving customers' wait time/save time to reach the applied bank standards
• Participating in the preparation of the budget of the branch
• Revising the daily journal against general ledger
• Preparing statistics of central accounts
• Reviewing source documents against posting journal
• Preparation a part of monthly statistics for CBE

February 2008 to August 2008:
Piraeus Bank Egypt: Customer Service Officer

Main Responsibilities:

• Cross selling bank products and services
• Achieving assigned target on both assets and liabilities
• Ensuring client's inquiries and complains properly and facilitating their daily transactions
• Assuring and providing excellent service quality to all customer levels specially Elite

June 2007 to January 2008:
Alexandria for Frozen Meat and Meat Processing: Customer Relationship Officer

Main Responsibilities:

• Following up on the quality of the products
• Marinating good communications with the suppliers
• Assuring and providing excellent service quality to all customers
• Responding to customer inquiries and complaints
• Reviewing and updating health and safety policies and ensuring they are observed


I have 7 years of banking experience. I am seeking a challenging position with a reputable organization to enhance my knowledge and allow career growth & development in an environment that promotes continual upgrading of qualifications, allowing me to utilize my skills.

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Listing ID: 42655d90f7a114f5

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