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8 years of Experience in Banking Operations and Financial Services

  • First Name: Mary Grace
  • Last Name: Ronquillo
  • City: Sharjah
  • Country: United Arab Emirates
  • Phone No: 971557647223
  • Education: Masters in Business Administration
  • Field of Study: Business Administration
  • College or University: Polytechnic University of the Philippines
  • Time Period: April 2010 - December 2013
  • Job Title: Wholesale Credit / Payment / Customer Service & Support
  • Listed: August 18, 2015 3:54 am
  • Expires: This ad has expired

Work Experience

Manila - Hub

Senior Credit Analyst - Wholesale Credit Support

• Conduct, recommend and approve credit reviews of Australian businesses depending on its authority limit (CAD - Credit Approval Discretion); compute corresponding risk grade of the business based on the analysis.
• Responsible for analyzing credit and financial reports to determine risk involved in loaning money or extending credit. Scrutinizes financial data such as market share, income growth, and management quality to decide if loans will be lucrative.
• Exercise credit judgment on whether to approve loan renewal, reconstructing loan facility or recommending actions to mitigate risks found not only to lessen the bank's risks but also helping the client's ability to pay its obligation;
• Make sound logical credit assessments and recommendations, demonstrating a clear understanding of the customer and appropriate risks evident to the business of the customers to recommend mitigations minimizing risks of bad debts; and
• Assist to approve annual reviews by Junior Analyst to be able to meet team's target on the number of approvals.

Senior Payment Officer
• Wire transfer and foreign exchange transaction approver and signature verifier per client's' request;
• Conduct verifications for customers to validate information and requests thru phone calls or emails. Perform due diligence and KYC procedures preventing fraud;
• Responsible for sending SWIFT (MT103, MT102) messages for enquiry and answering questions related to settlements;
• Managed a high-volume workload within a deadline-driven environment
• Processing customer requests with high level of service quality

Senior E-mail Management Officer / Senior Customer Service Officer (CSO)
• Resolved an average of 300 inquiries/cases in a day and consistently met performance benchmarks in all areas (speed, accuracy, volume);
• If necessary, investigations of transactions to be able to processes and controls effective resolution of each cases addressed by external and internal clients;
• Assists ANZ internal employees and bank's clients with regards to ALL banking concerns and/or liaise them to the correct department or concern team;
• Providing support to other areas of the business as required;
• Processing customer requests with high level of service quality;
• Customer service and satisfaction.

METROPOLITAN BANK AND TRUST COMPANY July 3, 2006 – February 15, 2011
Sta Monica – Novaliches Branch

Loans Clerk
• End-to-end process of commercial loan operations;
• Evaluating client’s Financial Statement, credit background and collateral for loan purposes;
• Loan proposal preparation and recommendation;
• Processing of collateral appraisal and internal investigation request;
• Processing of loan payment instructions, renewal and releases;
• Responsible in computing loan interests, loanable amount depending on client’s collateral and follow ups to client for collection of payment;
• Managing documentation processes and record management such as titles, promissory note;
• Preparation of loan daily reports using MS Office applications (MS Word, Excel, PowerPoint);
• Train new assigned employee/s in commercial loan processing;
• Customer Service

New Accounts / Teller /Cheque Clearing Clerk
• Responsible for all cash handling transactions;
• Responsible for new account opening (Savings, Checking, Time Deposits);
• Performing due diligence and KYC process to new account clients and transactions;
• Processing of Foreign Exchange Transactions, Telegraphic Transfer, Cashier's Check, Demand/Bank Draft;
• ATM Card issuance, activation, perforation;
• Processing of money market trust fund placement, rollover and termination;
• Introducing and Processing of E-Channels and other bank’s products and its subsidiaries to clients;
• Train new employees in tellering, clearing cheques and opening of new accounts;
• Processing customer requests with high level of service quality


• Credit and financial analysis
• Credit decision making
• Cash Handling (bulk)
• Customer service and customer support
• Foreign Exchange and wire transfer consultant officer
• High level of integrity and sense of accountability
• Dynamic team player;
• Trustworthy individual;
• Negotiation and decision making skills;
• Capacity to work with grace under pressure and work with less supervision;
• Carry out programs under established policy and procedure;
• Ability to work in multi-tasking;
• Assertive, proficient, hardworking and goal-oriented;

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Listing ID: 28255d2ac710e4ad

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