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8 years of Experience in Banking Operations and Financial Services

  • First Name: Mary Grace
  • Last Name: Ronquillo
  • City: Sharjah
  • Country: United Arab Emirates
  • Phone No: 971557647223
  • Zip/Postal Code: 23525
  • Education: Masters in Business Administration
  • Field of Study: Business Administration
  • College or University: Polytechnic University of the Philippines
  • Time Period: April 2010 - December 2013
  • Job Title: Wholesale Credit / Payment / Customer Support
  • Listed: August 18, 2015 3:49 am
  • Expires: This ad has expired

Work Experience

AUSTRALIA NEW ZEALAND BANKING GROUP LIMITED July 3, 2011 - May 21, 2015
Manila - Hub

Senior Credit Analyst - Wholesale Credit Support

• Conduct, recommend and approve credit reviews of Australian businesses depending on its authority limit (CAD - Credit Approval Discretion); compute corresponding risk grade of the business based on the analysis.
• Responsible for analyzing credit and financial reports to determine risk involved in loaning money or extending credit. Scrutinizes financial data such as market share, income growth, and management quality to decide if loans will be lucrative.
• Exercise credit judgment on whether to approve loan renewal, reconstructing loan facility or recommending actions to mitigate risks found not only to lessen the bank's risks but also helping the client's ability to pay its obligation;
• Make sound logical credit assessments and recommendations, demonstrating a clear understanding of the customer and appropriate risks evident to the business of the customers to recommend mitigations minimizing risks of bad debts; and
• Assist to approve annual reviews by Junior Analyst to be able to meet team's target on the number of approvals.

Senior Payment Officer
• Wire transfer and foreign exchange transaction approver and signature verifier per client's' request;
• Conduct verifications for customers to validate information and requests thru phone calls or emails. Perform due diligence and KYC procedures preventing fraud;
• Responsible for sending SWIFT (MT103, MT102) messages for enquiry and answering questions related to settlements;
• Managed a high-volume workload within a deadline-driven environment
• Processing customer requests with high level of service quality

Senior E-mail Management Officer / Senior Customer Service Officer (CSO)
• Resolved an average of 300 inquiries/cases in a day and consistently met performance benchmarks in all areas (speed, accuracy, volume);
• If necessary, investigations of transactions to be able to processes and controls effective resolution of each cases addressed by external and internal clients;
• Assists ANZ internal employees and bank's clients with regards to ALL banking concerns and/or liaise them to the correct department or concern team;
• Providing support to other areas of the business as required;
• Processing customer requests with high level of service quality;
• Customer service and satisfaction.

Description

• Credit and financial analysis
• Credit decision making
• Cash Handling (bulk)
• Customer service and customer support
• Foreign Exchange and wire transfer consultant officer
• Filing and critical documentation
• Administrative Duties

• High level of integrity and sense of accountability
• Dynamic team player;
• Trustworthy individual;
• Negotiation and decision making skills;
• Capacity to work with grace under pressure and work with less supervision;
• Carry out programs under established policy and procedure;
• Ability to work in multi-tasking;
• Assertive, proficient, hardworking and goal-oriented;

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Listing ID: 75955d2ab3a1c8be

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