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AED 7,000

Admin / PA / Facilities Support/Reception

  • First Name: Maha
  • Last Name: Zabin
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: 0551556098
  • Education: Diploma in BTEC Higher national certificate in Aviation Hospitality and Travel management from Frankfinn Institute of Air Hostess Training.
  • Field of Study: Aviation Hospitality and Travel management
  • College or University: BTEC - Frankfinn Institute of Air Hostess Training.
  • Job Title: Facilities executive
  • Listed: August 20, 2015 7:55 am
  • Expires: This ad has expired

Work Experience

Dec 2013 till date: -
Mace Macro Limited – Part of the Mace Group, Dubai, UAE.
A recognized global market leader in the provision of professional facilities management solutions for both the public and private sector in the UK and Middle East.
Administrative

• Dealing with incoming and outgoing mail, general emails & Answering incoming and outgoing calls.
• Maintaining and ordering stationery supplies.
• Ensured that all documentation has been received, update and filled.
• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
• Scheduled and confirmed appointments for entire management team.
• Assisted in flight booking for domestic and international for entire Management team and staffs.
• Assisted in Visa process for Management team for other country business visit.
• Arranging internal and external meetings.
• Booking meeting rooms.
• Booking travel.
• Expense management.

March 2011 to Dec 2013: -
Mace Macro, Hyderabad, Andhra Pradesh, India.
Facilities Executive/Administrative/Front of Office

• Developed executive agenda for all senior-level management.
• Scheduled and confirmed appointments for entire management team.
• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
• Managed hundreds of accounts receivable accounts working directly with the financial management office.
• Provide support to operational teams by preparing meeting minutes.
• Coordinating with operational teams and logging jobs on FM24 Helpdesk and closing tasks when confirmed that it has been completed by site teams/Engineers.
• Maintained and prioritized daily tasks and projects including; call logs, appointments, travel, expense reports and general errands.
• Successfully established effective system for record retention by creating database for correspondence tracking.
• Standardized department filing system so secretarial staff could easily locate information in any filing center.
• Developed new customer relations through telephone contact and sales activity.
• Improved communication efficiency as primary liaison between departments, clients and vendor.
• Supported CEO through personal document management, calendar organization and collateral preparation for meetings, prepared meeting minutes, edited subcontractor proposal, transmittals and memorandums for organizational support.
• Provide efficient customer service to clients.

January 2010 to February 2011:-
Westin Hotel, Hyderabad, Andhra Pradesh, India.
Restaurant Hostess

• Greeted, registered and assigned table to the guest.
• Made and confirmation reservation, recorded guest comments or complaints, referring Guests to managers as necessary.
• Managed wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently.
• Assisted Guests with food selection, inquiries and order customization requests.
• Received multiple reviews acknowledging my level of dedication to excellent customer services. Implements new processes and system for improving customer services satisfaction.
• Provided customer services during an average of 60 calls per day by answering customer inquiries. Solving problems and providing new information.
• Tracked advertising promotions for clients.
• Created and maintained an organized database to develop promotional sales.
• Assisted Guests in finding out of stock items.
• Dedicated to continuously improving sales abilities and product knowledge.
• Greeted Guests entering the hotel to ascertain what each customer wanted or needed.
• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer services.
• Assisted customer in person and via telephone.
• Communicated with vendor regarding back order availability, future inventory and special orders.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Generated sales and inventory report in excel with data from a variety of sources, maintain a 100% accuracy rate.
• Directed calls to appropriate individuals and departments.
• Built long term customer relationship and advised customer promotions.
• Maintained positive attitude to make customer’s experiences memorable and pleasant.

June 2008 to January 2010:-
Marriott Hotel, Hyderabad, Andhra Pradesh, India.
Restaurant Hostess

• Greeted Guests in the restaurant or drive-thru, took and rang up orders, handled payment and thanked Guests.
• Greeted each Guest with friendly eye contact.
• Greeted guests and sat them at tables or in waiting areas.
• Helped with set-up and service in the restaurant.
• Inspected dining and serving areas to ensure cleanliness and proper set-up, kept drink stations clean and ready for service.
• Located items requested by guest.
• Performed all transaction in a cordial, efficient and professional manner.
• Recorded guest comments or complaints, referring guests to managers as necessary.

Description

To,
The Manager,
Human Resource Department,
From,
Maha Zabin
Dear Sir/Madam,
With reference to the above subject, I would like to submit my candidature for a possible vacancy in your esteem organization and enclose my resume herewith for your kind consideration and perusal.
Hope my qualification and experience will meet with your requirement.
Anticipating for a favorable reply.

Thanks and Best Regards, Maha

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Listing ID: 83855d587d064bd4