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AED 5,000

Administrative Assistant/Receptionist/Executive Secretary/Customer Service Representative

  • First Name: Shiela Marie
  • Last Name: Bacasmot
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: +971526007996
  • Education: Bachelor's Degree
  • Field of Study: Psychology
  • College or University: Ateneo de Davao University
  • Time Period: 2004 - 2008
  • Job Title: Administrative Officer
  • Listed: September 7, 2015 7:00 am
  • Expires: This ad has expired

Work Experience

Administrative Officer
Tidy Maid Cleaning Services & Maintenance LLC
Arjan, Dubailand, Dubai, UAE
August 2013 – September 03, 2015

• Assist customers regarding their housekeeping bookings

• Answers all customer inquiries via phone or email

• Prepares and manages the cleaners’ and drivers’ day-to-day and monthly schedules

• Receives and records daily sales for banking

• Prepares Invoices

• Updates and maintains all company files and documents

• Updates and maintains client information

• Safe-keep and monitors all customer spare keys

• Assist the General Manager in employee payroll by recording and computing each employee’s regular work hours and overtimes

• Provides back office support to all employees on a daily basis

Virtual Assistant/ Administrative Assistant
NOW Outsourcing Services Inc.
Davao City, Philippines
October 2010 – May 2013

• Corresponded with foreign clients regularly via video conference calls and emails to ensure client objectives and satisfaction are met consistently

• Managed 12 Web Developers to make sure that tasks are being done and delivered in a timely manner with as little re-edits as possible

• Created reports that monitored the progress of the team in terms of their productivity and efficiency to meet deadlines

• Copyedited articles for website content

• Spun Articles

• Wrote original articles at times

• Created various accounts and profiles to several social networking sites as part of social media marketing campaign to help increase our clients online presence

Customer Service/ Technical Support Representative
Sutherland Global Services Inc.
Davao City, Philippines
April 2008 – August 2010

• Answered incoming calls from customers inquiring and/or complaining about their internet, TV, and VOIP services

• Handled and resolved complaint calls from customers with patience and empathy

• Received 40-80 calls per day, with an average of 15 minutes per call

• Troubleshoot internet connection, VOIP telephones, and Cable Services of customers

• Educate customers about their billing inquiries.


• 5 years’ solid experience in the Administrative field, specifically in the Business Process Outsourcing (BPO) and Manpower Industries

• 2 years’ experience as a Customer Service cum Technical Support Representative in the Business Process Outsourcing industry

• Earned 9 Masteral units in Clinical Psychology from Ateneo de Davao University, Philippines

• Completed Bachelor’s degree in Psychology from Ateneo de Davao University, Philippines (2008) and had been on the Dean’s list for 3 semesters

• Excellent English communication skills – both written and verbal

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Listing ID: 41855ed35d2a1b4f

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