- First Name: JOJI
- Last Name: MP
- City: DUBAI
- Country: United Arab Emirates
- Phone No: 971568730671
- Education: BCA
- Field of Study: COMPUTER APPLICATION
- College or University: BHARATHIYAR
- Time Period: 3 YEARS
- Job Title: ADMINISTRATOR
- Listed: August 23, 2015 2:29 pm
- Expires: This ad has expired
Administrator for the process MCS (Mortgage Contracting Services – USA) in Sutherland Mortgage Service – Cochin, India (June’2012 – July 2015)
Duties & Responsibilities as a Administrator: - (June’2012 – July 2015)
Responsible for managing a team of 23 consultants.
Attending the weekly video conference with the client.
Ensure the daily target is met and report is sent to the concerned department as well as to the client.
Ensure that the program is always adhered to the SLAs.
Ensure that the team members are updated with the recent and important updates from the client and the management.
Conducting meeting with the team members on a weekly basis and download the exceptions received from the client.
Works at the best for the management as well as for the team.
Ensure that the team’s daily target is running without any latency even in the absence of a team member.
Managing the shift schedule of the team members.
Achieving the target assigned to me without any failure.
Reporting to the Team Manager
A dedicated and results-driven Administrator with a highly successful background in the achievement of profitable business growth through the creation and execution of successful Customer service strategies. Experienced in working with leading Multinational Company with the primary focus on exceeding expectations for customer service delivery. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as managing, motivating and training, a successful and productive team, and thrives in highly pressurized and challenging working environments.