Welcome, visitor! [ Register | Login

AED 3,500

Applicant

  • First Name: Richard
  • Last Name: Gabriel
  • City: deira dubai
  • Country: United Arab Emirates
  • Phone No: 0559719298
  • Education: Bachelor of Science in Tourism
  • Field of Study: Tourism Management
  • College or University: University of Regina Carmeli
  • Time Period: 4 years
  • Job Title: Front Office Supervisor
  • Listed: August 21, 2015 11:08 am
  • Expires: This ad has expired

Work Experience

Organization: Metropolitan Palace Hotel Dubai

Designation: Front Office Supervisor: May 2012- November 2014

Shift Leader: August 2011

Receptionist: July 2008

 Reports directly to General Manager especially during night shift with different issues in connection to

the staffs and operations

 Performs over-all operations of the hotel

 Full knowledge in management-action plan from time to time

 Satisfies the guest/customer’s needs and ensures that all areas of the hotel are in a very good condition.

 Always ready to show enthusiasm in attending guest/customer’s complaints and concerns.

 Observes and leads the subordinates by coaching them and reminds them the SOP

 Greets the guests pleasantly and recognizes various guest programs and ensure availability of all services

to customers.

 Implements some rules and regulations to the subordinates to ensure respect in terms of dress code,

schedule, attitude, hygiene and performance: following procedures, orderliness etc.

 Assists in providing staff with ongoing coaching, training and development.

 Relieves Night Manager and prepares for night report and daily revenue reports.

 Handling group check in and check out.

 Checks the registration card, rate code, market code and source of business and correct profile of the

guest.

 Deals and Handles complaints and queries thru phone and face-to-face

 Coordinates with other HOD’s with different issues

 Supervises efficient working of all agents at front desk and assign special tasks to all individuals and

ensure efficiency in working at all times.

PHILIPPINES EXPERIENCE

Organization: Lee ( SM Supermall Pampanga)

Designation: Sales Associate

Period: January 2007- March 2008

 Responsible to participate in day-to-day operation and flow of the store

 Cooperates within the team to achieve monthly sales target

 Welcomes and assists the customers who enter the shop in a friendly manner

 Makes sure to have the full knowledge of the products: availability of stocks, descriptions, promos, etc.

 Answers queries from the customers.

 Gives options with regards to the different variety of items to the customer to promote sales

 Balances cash register with receipts, dealing with refund and exchange.

 Performs inventory during mid-month and end-month

 Receives and stores the delivery of large amount of stocks.

 Keeps up to date with the special promotion.

 Keeps records and files (receipts, invoices, brochures, reports)

 Coordinates with Mall Admin-Tenant Staff/Officer for the permission to deliver products inside the mall

 Files and Processes clerical works: filing receipts, invoices, delivery request forms etc.

 Responsible for the smooth operation and effective functioning of the shop.

 Expects other responsibilities as assigned by the Store Manager

Organization: Agemono Japanese Restaurant Dubai

Designation: Assistant Outlet In-Charge

Period: November 2005- November 2006

Description

To be able to contribute to the company’s effort in providing a quality of service and to utilize my skills and scope
for upward movement.

No Tags

  

Listing ID: 92355d7069acfb48

Sponsored Links