- First Name: Richard
- Last Name: Gabriel
- City: deira dubai
- Country: United Arab Emirates
- Phone No: 0559719298
- Education: Bachelor of Science in Tourism
- Field of Study: Tourism Management
- College or University: University of Regina Carmeli
- Time Period: 4 years
- Job Title: Front Office Supervisor
- Listed: August 21, 2015 11:08 am
- Expires: This ad has expired
Organization: Metropolitan Palace Hotel Dubai
Designation: Front Office Supervisor: May 2012- November 2014
Shift Leader: August 2011
Receptionist: July 2008
Reports directly to General Manager especially during night shift with different issues in connection to
the staffs and operations
Performs over-all operations of the hotel
Full knowledge in management-action plan from time to time
Satisfies the guest/customer’s needs and ensures that all areas of the hotel are in a very good condition.
Always ready to show enthusiasm in attending guest/customer’s complaints and concerns.
Observes and leads the subordinates by coaching them and reminds them the SOP
Greets the guests pleasantly and recognizes various guest programs and ensure availability of all services
Implements some rules and regulations to the subordinates to ensure respect in terms of dress code,
schedule, attitude, hygiene and performance: following procedures, orderliness etc.
Assists in providing staff with ongoing coaching, training and development.
Relieves Night Manager and prepares for night report and daily revenue reports.
Handling group check in and check out.
Checks the registration card, rate code, market code and source of business and correct profile of the
Deals and Handles complaints and queries thru phone and face-to-face
Coordinates with other HOD’s with different issues
Supervises efficient working of all agents at front desk and assign special tasks to all individuals and
ensure efficiency in working at all times.
Organization: Lee ( SM Supermall Pampanga)
Designation: Sales Associate
Period: January 2007- March 2008
Responsible to participate in day-to-day operation and flow of the store
Cooperates within the team to achieve monthly sales target
Welcomes and assists the customers who enter the shop in a friendly manner
Makes sure to have the full knowledge of the products: availability of stocks, descriptions, promos, etc.
Answers queries from the customers.
Gives options with regards to the different variety of items to the customer to promote sales
Balances cash register with receipts, dealing with refund and exchange.
Performs inventory during mid-month and end-month
Receives and stores the delivery of large amount of stocks.
Keeps up to date with the special promotion.
Keeps records and files (receipts, invoices, brochures, reports)
Coordinates with Mall Admin-Tenant Staff/Officer for the permission to deliver products inside the mall
Files and Processes clerical works: filing receipts, invoices, delivery request forms etc.
Responsible for the smooth operation and effective functioning of the shop.
Expects other responsibilities as assigned by the Store Manager
Organization: Agemono Japanese Restaurant Dubai
Designation: Assistant Outlet In-Charge
Period: November 2005- November 2006
To be able to contribute to the company’s effort in providing a quality of service and to utilize my skills and scope
for upward movement.