- First Name: GERARD ANTHONY
- Last Name: AGNES
- City: DUBAI
- Country: United Arab Emirates
- Phone No: 0569085407
- Zip/Postal Code: 97100
- Education: BACHELOR OF SCIENCE
- Field of Study: NURSING
- College or University: CANOSSA COLLEGE OF NURSING
- Time Period: 4 YEARS
- Job Title: CUSTOMER SERVICE EXECUTIVE CU MCASH DESK OFFICER
- Listed: August 23, 2015 6:55 am
- Expires: This ad has expired
I worked as a Customer Service Executive in a sales account in Manila, Philippines. It is a BPO company named Expert Global Solutions. MY work is basically to answer the call and assist the customer in making a flight, car rental or hotel reservation. Basically you need to convert every phone call in to a sale. I've undergone a several training and successfully excel in our company. Last February 2013 I was awarded as the top 3 agent among 200 plus agents.
I'm currently working as a Front Desk Officer cum Cash Desk Officer in a polyclinic here in Dubai. I'm in charge of registering the patients, verification of insurance policies, verbal and online approvals, billing and collection of cash, answering phone calls, providing appointments, assisting the doctor's in doing the e-Prescription, typing important documents for the doctor's and the company using the MS soft wares, I make sure that all the supplies in the front office are sufficient and I also make a daily report and submit it to our clinic in charge.
I am a well Experienced Customer Service Representative who is compassionate when it comes to communicating with other people. I receive a lot of awards with my previous company, Expert Global Solutions BPO, and receive one of the biggest award last February 2013 wherein I was announced as the Top 3 Customer Service Agent in our account. I am currently working as a Medical Receptionist cum Cash Desk Officer in a private clinic here in Dubai where in I am exposed and gain experience in how to deal with different types of people in the community. I am also ion charged in verifying the patient’s insurance and taking online or over the phone approvals. I believe that my credentials are more than enough to qualify in a good position in your respected company.