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AED 3,500

Business Management Graduate with almost 10 years of Customer Service Experience as well as 3 years of Management Expertise

  • First Name: Nathalie Marie
  • Last Name: Javellana
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: +971 50 2148757
  • Education: Bachelor
  • Field of Study: Business Management
  • College or University: University of St. La Salle
  • Time Period: 2002-2006
  • Job Title: Team Leader
  • Listed: September 2, 2015 6:21 am
  • Expires: This ad has expired
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Work Experience

- Supervises 15 to 22 Customer Service Representatives.
- Accomplishes daily, weekly, as well as monthly performance report of the agents.
- Does bi-weekly coaching with the agents to ensure that the client needs are met.
- Conducts monthly meetings to provide current team standing as well as any account changes.
- Analyzes agent performance to create short and long term goals.
- Trains Junior Team Leaders.
- Participates in weekly calibrations with the other departments.
- Joins weekly operation meeting with all the Team Leaders.
- Organizes team buildings and comes up with incentives for agent retention.

Description

Almost 10 years of excellent Customer Service Experience. I’m a graduate of Business Management and had worked with 3 different companies. These allowed me to develop and be efficient in dealing with various personalities, the English language, Interpersonal and Supervisory skills, as well as an excellent Analytic Skill.

I am goal-oriented, organized, hard-working, and driven. Ensuring that I’m a contributor to whichever company I’m employed in is definitely on top of my list.

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Listing ID: 83055e6954660e32