Business Management Graduate with almost 10 years of Customer Service Experience as well as 3 years of Management Expertise
- First Name: Nathalie Marie
- Last Name: Javellana
- City: Dubai
- Country: United Arab Emirates
- Phone No: +971 50 2148757
- Education: Bachelor
- Field of Study: Business Management
- College or University: University of St. La Salle
- Time Period: 2002-2006
- Job Title: Team Leader
- Listed: September 2, 2015 6:21 am
- Expires: This ad has expired
- Supervises 15 to 22 Customer Service Representatives.
- Accomplishes daily, weekly, as well as monthly performance report of the agents.
- Does bi-weekly coaching with the agents to ensure that the client needs are met.
- Conducts monthly meetings to provide current team standing as well as any account changes.
- Analyzes agent performance to create short and long term goals.
- Trains Junior Team Leaders.
- Participates in weekly calibrations with the other departments.
- Joins weekly operation meeting with all the Team Leaders.
- Organizes team buildings and comes up with incentives for agent retention.
Almost 10 years of excellent Customer Service Experience. I’m a graduate of Business Management and had worked with 3 different companies. These allowed me to develop and be efficient in dealing with various personalities, the English language, Interpersonal and Supervisory skills, as well as an excellent Analytic Skill.
I am goal-oriented, organized, hard-working, and driven. Ensuring that I’m a contributor to whichever company I’m employed in is definitely on top of my list.