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AED 11,000

Call Center Sales Manager required

  • Company: Confidential
  • Job Title: Call Center Manager
  • City: Dubai
  • Emirate: Duabi
  • Country: United Arab Emirates
  • Listed: August 27, 2015 2:32 pm
  • Expires: This ad has expired

Job Description

We are seeking to recruit a Call Center Sales Manager,


We are seeking to recruit a Call Center Sales Manager, to perform the following duties:

-managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
-carrying out needs assessments, performance reviews and cost/benefit analyses;
-setting and meeting performance targets for speed, efficiency, sales and quality;
-ensuring all relevant communications, records and data are updated and recorded;
-advising clients on products and services available;
-liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
-maintaining up-to-date knowledge of industry developments and involvement in networks;
-monitoring random calls to improve quality, minimise errors and track operative performance;
-coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
-reviewing the performance of staff, identifying training needs and planning training sessions;
-recording statistics, user rates and the performance levels of the centre and preparing reports;
-handling the most complex customer complaints or enquiries;
-organising staffing, including shift patterns and the number of staff required to meet demand;
-coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
-forecasting and analysing data against budget figures on a weekly and/or monthly basis.

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Listing ID: 19955df1f7f415b7

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