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AED 5,000

CAREER OBJECTIVES

  • First Name: Mary Beth
  • Last Name: Rabuza
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: 0507156103
  • Zip/Postal Code: none
  • Education: Bachelor of Science in Commerce
  • Field of Study: - BANKING AND FINANCE
  • College or University: LICEO DE CAGAYAN UNIVERSITY
  • Time Period: 2011- Present
  • Job Title: Customer Support Officer / Receptionist / Sales Marketing (Philippine Corridor)- Back of Office Operation
  • Listed: August 18, 2015 8:44 am
  • Expires: This ad has expired
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Work Experience

WORK EXPERIENCE:

Customer Support Officer / Receptionist / Sales Marketing (Philippine Corridor)- Back of Office Operation
SPEED REMIT WORLDWIDE MONEY TRANSFER
Dubai Airport Free Zone, U.A.E.
2011- Present

Product: Global Money transfer services majorly into Home Remittance.

Achievement:
Certified as Best in Customer Service of the year 2012

Duties and Responsibilities:
• Report directly to the Customer Relation Manager.
• Managing various queries related to online remittances. Processing and uploading transactions on a daily basis in order to ensure timely payments and credits.
• Interacting with banks globally for smooth credits, payment rejections, stop payments and re-routing transactions.
• Respond promptly to all agent requests and organize, track tasks, follow up on pending items to ensure timely execution.
• Optimum usage of CRM in order to login queries on a daily basis.
• Take ownership of agent problems and remain accountable through to completion so as to help in customer retention.
• Serve as a valued resource to team members and colleagues by sharing knowledge, information and best practices.
• Handle responsibilities of welcoming visitors by greeting them over the telephone or in person
• Responsible for answering inquiries and directing visitors to appropriate locations or personnel
• Perform tasks of maintaining telecommunication systems
• Handle responsibilities of maintaining agent’s record by regularly updating into the system.
• Maintain proper track record of incoming and outgoing calls and submit the same to the concerned person
• Handle responsibilities of receiving and distributing mails to the concerned person
• Handle administrative and clerical work including faxes, couriers and filling forms
• Perform all other clerical and administrative tasks as required
• Answered inbound phone calls in a fast-paced work environment, providing timely and excellent customer service
• Prepared monthly reports for Philippine transactions.
• Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
• Tracking sales orders to ensure that they are scheduled and sent out on time.
• Supporting the field sales team through calls and emails.
• Organizing sales promotional campaigns.
• Resolving any remittance related issues with agents.
• Making follow-up calls to paying agent to confirm the accuracy of receiving the customer’s remittance on time.
• Responding to sales queries via phone, e-mail and in writing.
• Managing all the sales related activity for the Philippine corridor.
• Processed Philippine transactions through encrypted file going to the banks.
• Coordinating with different departments for the successful working of various products offered to the agent partners in order to ensure a smooth business relationship.
• Participating in promotional activities and strategies in conjunction with the sales-marketing team in order to increase monthly transactions.
• Making outbound calls to agent partners to probe for higher number of transactions.

Customer Service Representative
DIGIPHOTO GULF
Dubai Media City U.A.E.
Branch in Dubai Mall (Aquarium & Under Water Zoo , Kidzania and Sega)
Mall Of Emirates (Ski Dubai)
2008-2011

Achievement:
Recognized as a TEAM LEADER in 2010, Ranking was based on accuracy, customer service, and availability and maintaining good rapport to the team.

Duties and Responsibilities:
• Supervise and coordinate with staff ensuring that excellent customer service is being applied.
• Schedule work to be carried out to ensure sale targets are achieved.
• Ensure that sale targets are met whilst customer are satisfied to the provided service.
• Develop a strong product knowledge as well as customer knowledge.
• Give training to the new staff about the operations.
• Handle cases of customer complaints.
• Ensure the pricing of the product or services offered are correct.
• Perform quarterly evaluation of staff.
• Lead, motivate, communicate with, develop, appraise and conduct performance manage to ensure staff are fully motivated to achieve best performance in achieving the company needs.
• Helping the manager to prepare all quarterly and yearly budget management reports.
• Assisting to manage all site operations giving emphasis on daily sales.
• Track tardiness, sick leaves, performance problems and behavioral issues of the staff.

Housekeeping Supervisor
MAY FAIR HOTEL
Al Rigga, Deira Dubai, UAE
2005-2011

Accomplishment:
Promoted from housekeeper to supervisor within a year of work following excellence in management and service orientation

Duties and Responsibilities:
• Inspect level of cleanliness from 22 floors and report issues to the management
• Assist in scheduling of staffs according to projected staffing requirements
• Respond to guests’ requests and complaints
• Report needed repairs to the maintenance staff
• Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas
• Coordinate supplies of linen etc. in order to maintain sufficiency
• Report lost and found articles
• Maintain linen carts and supplies as necessary

SALES REPRESENTATIVE/ HEAD CASHIER
COLORHOUSE LABORATORY, INC. PHIL. (AGFA), CAGAYAN DE ORO CITY, Philippines
Apr, 1997 - Aug, 2006

Duties and Responsibilities:

• Paper work and computer processing, Document control and registers upkeep. Daily remittance of sales to the bank, Production of Monthly Sales Reports through daily transaction account records ,Providing efficient issuance and receiving services to the store, respective to each customer through effective co-ordination, Acknowledging receipts by checking and signing appropriately on supplier’s sales and charge invoices, Arranging documents for the preparation of Receiving Reports which officially commits company’s expenditure. Completes checking of all cash transactions daily; balances register tape with funds received and compiles reports of receipt.

CUSTOMER SERVICE/ OFFICE CLERK
LAND BANK OF THE PHILLIPINES, CAGAYAN DE ORO, Philippines
Sep, 1995 – Apr 1997

Duties and Responsibilities:
New Accounts Department assigned.
• Cashiering and collecting of daily cash, Monitoring of bank deposits Incoming and outgoing depositors ,To assure protection for the assets of the business through internal control and internal auditing, To continuously appraise economic and social forces and government influences and to interpret their effect upon the business;

Description

• Report directly to the Customer Relation Manager.
• Managing various queries related to online remittances. Processing and uploading transactions on a daily basis in order to ensure timely payments and credits.
• Interacting with banks globally for smooth credits, payment rejections, stop payments and re-routing transactions.
• Respond promptly to all agent requests and organize, track tasks, follow up on pending items to ensure timely execution.
• Optimum usage of CRM in order to login queries on a daily basis.
• Take ownership of agent problems and remain accountable through to completion so as to help in customer retention.
• Serve as a valued resource to team members and colleagues by sharing knowledge, information and best practices.
• Handle responsibilities of welcoming visitors by greeting them over the telephone or in person
• Responsible for answering inquiries and directing visitors to appropriate locations or personnel
• Perform tasks of maintaining telecommunication systems
• Handle responsibilities of maintaining agent’s record by regularly updating into the system.
• Maintain proper track record of incoming and outgoing calls and submit the same to the concerned person
• Handle responsibilities of receiving and distributing mails to the concerned person
• Handle administrative and clerical work including faxes, couriers and filling forms
• Perform all other clerical and administrative tasks as required
• Answered inbound phone calls in a fast-paced work environment, providing timely and excellent customer service
• Prepared monthly reports for Philippine transactions.
• Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
• Tracking sales orders to ensure that they are scheduled and sent out on time.
• Supporting the field sales team through calls and emails.
• Organizing sales promotional campaigns.
• Resolving any remittance related issues with agents.
• Making follow-up calls to paying agent to confirm the accuracy of receiving the customer’s remittance on time.
• Responding to sales queries via phone, e-mail and in writing.
• Managing all the sales related activity for the Philippine corridor.
• Processed Philippine transactions through encrypted file going to the banks.
• Coordinating with different departments for the successful working of various products offered to the agent partners in order to ensure a smooth business relationship.
• Participating in promotional activities and strategies in conjunction with the sales-marketing team in order to increase monthly transactions.
• Making outbound calls to agent partners to probe for higher number of transactions.

Listing ID: 96155d2f05fad494