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AED 3,500

Customer Relations/Admin Asst/Office Asst

  • First Name: Hazel Marie
  • Last Name: Donasco
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: 0524167491
  • Education: AB Communication Arts
  • Field of Study: Marketing/Advertising/Mass Communication
  • College or University: University of Santo Tomas
  • Time Period: 2006-2010
  • Job Title: Customer Service - Promotions and Planning Specialist
  • Listed: August 22, 2015 6:41 pm
  • Expires: This ad has expired
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Work Experience

TOYOTA MOTOR PHILIPPINES
Toyota Special Economic Zone Santa Rosa-Tagaytay Highway, Sta. Rosa City, Philippines

Customer Service-Promotions and Planning Specialist
June 2014-July 2015

Job Description:
-Guarantees 100% accurate customer information beneficial for After Sales/Service Customer Follow-up Calls
-Conducts effective Training to Customer Relations Staff, Sales Professionals, Service Advisors and Sales /Service Administrators
-Capable of creating concise and updated Training Modules/Presentations
-Audits Toyota Dealer’s Customer Relations Department’s processes and customer engagement activities
-Ensures 100% daily monitoring of dealer data concerns/errors encountered
-Generates monthly and quarterly results of Customer Database Management
-Coordinates with distributors/suppliers for Toyota-CRD initiated activities
-Facilitates Quarterly Audit Exams for Sales Professionals and Customer Relations Staff
-Coordinates w/ Dealers and several departments regarding the changes/updates on database related issues
-Responsible in requesting and liquidating Cash Advances
-Administrative roles and responsibilities/Documentation

UNIVERSAL MOTORS CORPORATION-NISSAN
2232 Don Chino Roces Ave. Makati City, Philippines

Customer Satisfaction Marketing Staff Assistant
May 2012-March 2014

Job Description:
-Conducts Trainings for newly hired Sales Professionals
-Guarantees 100% monthly random calls for After Sales/Service Customer Satisfaction
-Audits Nissan Dealerships based on world class standards
-Ensures 100% weekly printing and distribution of privilege cards per dealer nationwide
-Coordinates with distributors for Dealer Support and Developmental Programs
-Assists in system administration and report generation on Customer Database Management
-Submission of monthly reports to NISSAN MOTORS LIMITED
-Facilitates in Quarterly Audit Exams for Sales Professionals
-Coordinates w/ Dealers and several departments regarding Sales and Service Satisfaction
-Responsible in requesting and liquidating Cash Advances for the Department
Administrative roles and responsibilities

PFIZER INC., PHILIPPINES
Ayala Life FGU Center, 6811 Ayala Ave, Makati, 1200 Metro Manila, Philippines

Professional Healthcare Representative
August 2010-December 2011

Job Description:

-Delivered 168% Quarter Total Sales Performance from December-February 2011
-Performed 107% New Patient Count for a challenged brand
-Maximized the 98% call reach and 100% call rate month after month which resulted in a better brand recall to physicians
-Demonstrated 100% attendance of delegates to company activities and events
-Structured the territory’s potential for an increase in sales by targeting the right physicians
-Implemented partnership programs both for Government and Private hospitals which gave way to the availability of brands inside pharmacies
-Maintained good working relationship with trade partners and regained former customers as well
-Initiated partnership with potential physicians to become supporters of the brands
-Proposed discounts on government hospitals
-Reported the key issues in the territory involving brand problems and competitor’s actions and tactics

Description

A results-oriented professional who is a former CS Planning and Promotions Specialist under Customer Relations Department, also worked as a CS Marketing Staff that enhanced Customer Satisfaction for an Automotive Distributor; an experienced Sales Representative in a Pharmaceutical Industry. Strengths include ability to handle customer service concerns, planning and implementing marketing strategies to enhance customer retention, capable of monitoring accuracy of network’s database. Can work under pressure, a quick learner with great passion in producing excellent results.

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Listing ID: 85755d8c25bd7987