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AED 4,000

customer service

  • First Name: ketray
  • Last Name: nyonje
  • City: alain
  • Country: United Arab Emirates
  • Phone No: +971501345135
  • Zip/Postal Code: 222
  • Education: C.P.A
  • Field of Study: customer service accounts
  • College or University: Orbit school of Management
  • Time Period: Jan 2009-Dec2012
  • Job Title: customer care representatve
  • Listed: August 22, 2015 7:23 am
  • Expires: This ad has expired
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Work Experience

EMPLOYMENT HISTORY

Duserve Facilities Management July 2014 - Present
Housekeeping Team Leader
Job Description:
• Organizing and assigning task to staff and monitoring on their performance.
• Provide work status report on management.
• maintaining a daily attendance sheet
• Offering training to the new staff
• Taking inventory of materials used and requesting for more
• Writing reports on a daily, monthly and weekly basis concerning work performance
• Briefing of staff on safety awareness
• Providing PPE to staff
• maintaining a log book of incidences in line of duty
• maintaing exemplary department standard of behaviour and aptitude
• inventory reconciliation

MbuguaWaihiga Advocates Jan 2012 – April 2014
Secretary cum Receptionist
Job Description:
• Act as a Secretary cum Personal Assistant to the Head of the firm.
• Help in administration and clerical work
• Coordinating to all mails into and out of the firm
• Answering a multi-line phone system
• Welcoming guests and speaking to clients using a professional language
• Organize, secure and maintain all files and records.
• Organizing and coordinating meetings
• Managing the diary
Techno Limited Jan 2010 - Nov 2011
Customer Service Representative
Job Description:

• Understanding and attending to special needs of customers in a timely manner to meet their expectations
• greeting customers and welcoming them with a smile
• assisting clients with there needs
• producing daily report and customer inquiries
• collecting cash from customers and issuing them receipts
• receiving payments, recording receipts and reconciling petty cash
• clerical duties e.g tying, proof reading and sorting mails
• reconciling accounts statements from vendors according to SOPs
• maintaining suppliers inventory by checking stock to determine inventory level
• documenting, maintaining, communicating and acting upon cash deposits
• processing of monthly accruals into journals
• maintaining an exemplary behaviour of good image of self and that of the company

Nakumatt Holdings Aug 2008 - Dec 2009
Customer Care Executive
Job Description:
• Greeting guests and maintaining high standards of behaviour and aptitude
• offering pleasant personality to clients
• complain management
• solving problems by handling rowdy clients
• handling telephone calls
• Providing information about our products
• Ensuring that customers depart with positive impression of the services.
• Maintaining exemplary department standards of behavior, appearance and attitude.

EDUCATIONAL BACKGROUND
Certified Public Accountant (C.P.A 11) June 2009 - Dec 2012
Orbit School Of Management

Certificate in Computer Studies June 2007-Dec 2007
Beann institute of Computer Studies

Personal Information
Date of Birth : 24th October 1988
Marital status : Single
Nationality : Kenyan
Visa Status : Employment visa

Hobbies
Reading,Travelling, Socializing, Networking and creative writing.

Referees
Available upon request

Description

I am a highly capable professional seeking an oppotunity to work as a customer service representative. i possess a pleasing personality and passion to serve.

Listing ID: 16055d82366ace9b