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Customer Service Professional

  • First Name: Daryn
  • Last Name: Gabionza
  • City: Abu Dhabi
  • Country: United Arab Emirates
  • Phone No: 0552169625
  • Zip/Postal Code: 41168
  • Education: College Graduate
  • Field of Study: Nursing Aid-Midwifery
  • College or University: Saint Joseph College
  • Time Period: November 2006 to March 2009
  • Job Title: Customer Service Representative
  • Listed: August 21, 2015 6:13 pm
  • Expires: This ad has expired
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Work Experience

WORK EXPERIENCES

Concierge – Paragon Hotel Apartment Abu Dhabi, UAE
March 2014 - Present
Duties
Receives guest in a professional and friendly manner, exceeding guest expectation from arrival through departure.
Maintain an up to date knowledge of the hotel and local services
Ensure that the guest luggage is carried from arrival point to room and from room to departure on check out.
Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
Assisting to arrange the transportation for the guest.
Perform other duties being assigned by direct supervisor or Hotel Manager
Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue.

Customer Support Representative/Inbound & Outbound Sales (Voice and Non Voice Account)
Total Net Research and Marketing Inc. Makati City, Philippines
March 2012 – March 2014
Duties
Renders support through phone, email and chat.
Handles inbound and outbound Support/Sales-international/Global clients.
Frequently resolves clients request, questions and complaints requiring analysis of the situations to determine best use of resources.
Establish rapport and continuous business relationship with clients.
Up sell products and services to meet the client’s best interest and expectations.
Achievements
>Routinely achieve monthly sales target.
>Best averaged score on combined phone and chat QA (Quality Assurance)
>Commended by senior management and customers for my professionalism

Telemarketer - Victrix Marketing Inc. (HSBC service provider) Makati City, Philippines
September 2011 – January 2012
Duties
•Identifies prospects by reading telephone and zip code directories and other leads.
•Calls prospective customers by operating a telephone equipment, dialing systems and other communication technologies.
•Influences customers to apply credit card following a prepared sales talk to give services and product information.
•Achieve monthly sales target and perform administrative duties

Midwife/Nurse Aide - Villa Apolonia Maternity & Pediatric Clinic Cavite, Philippines
June 2009 – July 2011
Duties
Measures record vital signs and administer medication.
Gives supervision, care and advice women during labor and delivery.
Assists physician and consultants in Out Patient Department operation.
Performs wide range of personal nursing care which includes personal related hygiene.
Document patient care provided and patient’s response to treatment.
Executes emergency measures.
Assist physician in conducting normal spontaneous delivery.
Carry out physicians order and perform other related duties as assigned.

Description

A confident and highly personable customer service professional with 5 years progressive experiences. With outgoing personality, good interpersonal skills and the ability to work in a multi-national environment with confidence. Comfortable working in a fast-paced environment and able to build and maintain good relationships with work colleagues and customers through genuine desire to understand their needs and support them.
Now, looking forward in making a significant contribution in a company that offers genuine opportunity for career progression.

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Listing ID: 11055d76a106a1bf