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AED 3,500

Customer Service Representative/Receptionist/Admin Assistant

  • First Name: Ma. Elena
  • Last Name: Vertulfo
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: 0569016137
  • Education: Computer Science
  • Field of Study: Computer/Accounts
  • College or University: University of Bohol
  • Time Period: 6 years
  • Listed: August 24, 2015 4:57 am
  • Expires: This ad has expired

Work Experience

SAFEER BUSINESSMEN SERVICES December 2013- up to presents
The Market Mall, Dubai Investment Park,
Dubai UAE

• Taking ownership for queries from first contact to resolution.
• Interacting directly with potential, new and existing clients.
• Development, maintenance and retention of customer relationships.
• Informing customers of all the latest products.
• Accurately updating administrative records.
• Promoting products and services.
• Resolving face to face, telephone and email queries quickly and to completion.
• Implementing agreed promotional activities.
• Monitoring until completion outstanding orders and enquiries.

NEW CRYSTAL DESIGN LLC April 2011-June 2013
Opposite Lulu Hypermarket,
Al Barsha 1, Dubai UAE

• Screen and sort documents.
• respond to routine items not requiring manager's attention according to instructions and standard procedures.
• Set up and maintain office files, reports, correspondence and miscellaneous information in an organized fashion.
• Operate general office machines to include regular typing and word processing equipment, copy machines, calculators and transcription equipment.
• Serves as receptionist for office as necessary.
• Make quotation to customers.
• Arrange manager’s meeting to the client.
• Reply and sending email to clients.

BOHEMIA CRYSTAL April 2006-July 2010
Beach Center
Jumierah Beach Road,
Dubai UAE

• Adjust content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits order by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changers in products, service, and policy by evaluating results and competitive developments.
• Resolves customer’s complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Provides historical records by maintaining records on area and customers sales.
• Contributes team effort by accomplishing related results as needed.
Kuwaiti Building, King Abdul Aziz Street,
Sharjah, UAE

• Handle incoming and outgoing correspondence (email, fax, courier etc.)
• Recieves and entertain calls from clients.
• Responsible in all computer-related jobs in the department.
• Documents important papers and keep on file accordingly.
• Setting up and implementing efficient office procedures.
• Accounts Payable/Receivable and general administration duties.
TAGBILARAN CITY HALL February 2000-January 2005
(Treasurer’s Office Department)
Tagbilaran City
Bohol, Philippines

• Accepting payment of Electricity, water bill, Birth certificate request etc.
• Issueng Community Tax Certificate (CEDULA)
• Issue receipts, credits, refunds or change due to customers.
• Count money in cash drawer at the beginning of the shift to ensure that amounts are correct and that there is an adequate change.
• Compute and records totals of transactions.
• Compile and maintain non-monetary reports and records.


A well presented, polite, tactful and friendly individual who is able to combine a polite manner with razor-sharp efficiency. Able to do more than just answering questions, also has a proven track record of building relationships by providing information on additional products and services and helping customers find the right ones to meet their needs. Possessing an excellent telephone manner & the ability to communicate with all levels of customers, a well able to contribute to the growth of any business. Now looking for a suitable position with a reputable, and exciting employer.

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Listing ID: 79955daa437c2562

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