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AED 4,500

Customer Service

  • First Name: Ma. Exal
  • Last Name: Orilla
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: +971561651389
  • Zip/Postal Code: 78760
  • Education: Bachelor of Science in Nursing
  • Field of Study: Nursing
  • College or University: John Paul II College of Davao / Ateneo de Davao University
  • Time Period: Immediately
  • Job Title: Receptionist
  • Listed: August 18, 2015 1:02 pm
  • Expires: This ad has expired
exal pic

Work Experience

Receptionist March 26 2014 – present
Trada General Trading LLC

• Assisting visitors' enquiries about a company at the front desk
• Sorting and handing out emails
• Answering incoming calls
• Serve coffee and tea to guests
• Remains calm, courteous and professional bearing despite of guest’s behavior
• Attentiveness interaction towards different types of personalities
• Do multitask and find solution quickly towards customer’s query
• Organizing and takes charge of records, correspondence, and related affairs, as for a company.
• Keeps records, takes minutes of the meetings, and answers correspondence, as for a company.
• Keep files, and do clerical work
• Reports directly to Managing Director

Managing Director January 2012-January 2014
Elmar’s Food Products (Philippines)

• Managing and supervising staffs in food industry
• Business development and expansion
• Market planning and positioning
• Ensuring achieving sales and conduction targets
• Attends client’s needs and demands in supply production
• Building Alliances and Partnerships

Customer Service Representative Tier II October 2013-January 2014
WISR Business Solutions former Next BPO Solutions (Philippines)
EBAY Australia (Account)
Davao City, Philippines

• Answer calls and emails professionally and attend customer needs
• Walk customer through to place an order
• Check the status of item delivery
• Follow up with the courier company the status of deliveries
• Organizing payments and processing refunds with confidentiality
• Differentiate to customer each product and their benefits
• Resolving issues escalated from previous department
• Assure to provide good quality of service to the clients
• Ensure clients to give resolution in timely manner without affecting the target of the company
• Maintaining good relationship and trust to the customers
• Cooperatively work with colleagues from other department (NSW, Australia) to produce and deliver required work

Customer Service Representative Tier II March 2013–October 2013
Next BPO Solutions (Philippines)
EBAY Australia (Account)
Davao City, Philippines

• Answer calls professionally and attend customer needs
• Promoted after 3 months (January 2013 – March 2013) from the given tasks and requirements of the company
• Resolving issues escalated from previous department
• Assure to provide good quality of service to the clients
• Ensure clients to give resolution in timely manner without affecting the target of the company
• Maintaining good relationship and trust to the customers
• Cooperatively work with colleagues from other department (NSW, Australia) to produce and deliver required work
• Organizing payments and processing refunds with confidentiality
• Differentiate to customer each product and their benefits

Customer Service Representative Tier I June 2012 – March 2013
Next BPO Solutions (Philippines)
EBAY Australia (Account)
Davao City, Philippines

• Provided good quality of service to the clients
• Was able to resolve issue of the customer within a short period of time without affecting the company’s statistics
• Regularized within 4 months (June 2012 – November 2012)
• Managed to hit the company’s target

Freelance Online Content Writer February 2012 – June 2012
• Provided remarkable articles with excellent grammars and punctuations
• Ability to give creative thoughts through writing
• Able to write 300 – 400 words per article
• Managed to write unique and original reviews validated through SEO
Customer Service Representative Tier II January 2011 – February 2012
Sutherland Global Services (Philippines)
NETSPEND Debit Cards (Austin Texas)
Davao City, Philippines

• Answer calls professionally
• Provided good quality of service to the card holders
• Assisted customers about financial reports
• Managed card blocks and resolved disputes towards their statement of account
• Investigated and organized resolution towards fraudulent financial activities
• Screened client’s personal information and identification credentials
• Cooperatively work with colleagues from other department (Austin, Texas) to produce and deliver required work
• Resolving issues escalated from previous department

Customer Service Representative Tier I February 2010 – January 2011
Sutherland Global Services (Philippines)
NETSPEND Debit Cards (Austin Texas)
Davao City, Philippines

• Answer calls professionally
• Provided good quality of service to the card holders
• Assisted customers about financial reports
• Cooperatively work with colleagues from other department (Escalation Department) to produce and deliver required work

Description

• Strong Negotiation and Interpersonal Skills
• Strong Customer Service Skills
• Great Motivator
• Computer Literate and Excellent in writing documents and preparing presentations
• Work with technical vocabularies from vocabularies from a variety of fields
• Articulate and very effective working with people of different backgrounds, culture and temperaments.
• Very organized and time bounded
• Many years of experience successfully managing and organizing personal time and work load
• Proven ability to understand and follow complex instructions to successful conclusions
• Produce quality work even when under extreme time pressure and deadlines

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Listing ID: 82955d32ce698f82

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