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AED 40,000

CV applied for the post Customer Services

  • First Name: qaisar
  • Last Name: ikhlaq
  • City: dubai
  • Country: United Arab Emirates
  • Phone No: +971551209760
  • Education: MS(CS)
  • Field of Study: computer science
  • College or University: Preston University
  • Time Period: 4 year job experience
  • Job Title: Assistant Manager (customer services)
  • Listed: August 22, 2015 7:02 pm
  • Expires: This ad has expired
qaisar.photo

Work Experience

Pakistan Telecommunication Ltd

Designation: Assistant Manager (Customer Services)
From: Jan 2013 to May 2015

Effectively use a variety of computer programs to access customer details and databases, and research options.
Plan, coordinate and assign daily workload to customer service team .
Supervise team in providing excellent and outstanding services to customers.
Ensure that team addresses customer inquiries and concerns promptly and professionally.
Insure that the team follows company policies and procedures .
Assist in employee recruitment, training, disciplining, performance evaluation, promotion .
Provide back-up assistance to team members when needed.
Identify and resolve problems that affect customer service quality and efficiency.
Deliver world class services to ensure Customer Satisfaction.

...........................................................
Designation: Customer Services officer
From Nov 2009 to June 2012
Coordation with other team members.
Discussion with Team Lead regarding team performance.
Training of team members on introduction of new schemes.
Organizes and maintains excellent record maintenance and daily reports.

Description

Plan, coordinate and assign daily workload to customer service team .
Supervise team in providing excellent and outstanding services to customers.
Ensure that team addresses customer inquiries and concerns promptly and professionally.
Insure that the team follows company policies and procedures .
Assist in employee recruitment, training, disciplining, performance evaluation, promotion .
Provide back-up assistance to team members when needed.
Identify and resolve problems that affect customer service quality and efficiency.
Deliver world class services to ensure Customer Satisfaction..

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Listing ID: 5755d8c741e0e26

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