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AED 6,000

Freelance Artist, Five years’ experience in providing efficient customer care, Three years hands-on experience in a retail environment

  • First Name: Vione
  • Last Name: Elardo
  • City: Sharjah
  • Country: United Arab Emirates
  • Phone No: 0529079905
  • Education: Artist, consultant, Senior Sales, Customer Service
  • Field of Study: Bachelor of Science in Architecture
  • College or University: La Consolacion College
  • Job Title: Artist, consultant, Senior Sales, Customer Service
  • Listed: August 20, 2015 9:45 am
  • Expires: This ad has expired
vione elardo

Work Experience

FREELANCE FINE ARTIST from 2005 up to present
PORTFOLIO: vioneelardo.wix.com/portraitsandpetals
• Design, develop and deliver art pieces to clients according to specifications
• Utilize the many aspects of social media
• Commissioned artist for individuals and businesses
• Commissioned works and limited edition fine art prints
• Successfully established and developed a growing international customer base
• Complete understanding of various visual art forms
• Coordinate all print schedules through printer and customer to assure deadlines are met
• Understanding of client's demands for successful channel marketing.
• Ability to seek inspiration from everyday forms, as well as more far-reaching, unusual concept art
• Good understanding of marketing strategy and advertising implementation
• Keeping up to date with movements in the art world, to avoid repetition or stagnation
• Create photo-realistic portraits and equine art, specializing in pen and ink and graphite (pencil) drawings
• Traditional Illustrator and Fine Artist

ADVANCED INVESTMENT L.L.C. from June 26, 2014 to August 26, 2015
- Sales Representative
Brands: BRIC’S Milano, Zero Halliburton, Ace Proteca
• Reporting directly to the Division Head
• In-charge of the visual merchandising and product display of all shops
• In-charge of the Daily Time Keeping, payroll and other month end reports
• In-charge of the stock control and management
• Answer office e-mails and other branches’ inquiries
• Keeping up to date with special promotions and putting up displays
• Working within established guidelines, particularly with brands
• Dealing with customer return and exchange
• Responsible for processing cash and card payments through the Oracle system
• Balancing cash registers with receipts
• Demonstrate products and show consumers how to maximize their features
• Giving advice and guidance on product selection to customers
• Providing excellent, knowledgeable customer care to maximize sales

MASHAREE LIWA TRADING L.L.C. (Dubai Branch) from May 14, 2012 to May 13, 2014
Part of AL NASSER HOLDINGS

- Senior Sales Assistant
Brands : Nautica, La Senza, M&Co.
• Acts as Store In-Charge when the In-Charge is on leave
• Provide excellent, knowledgeable customer care to maximize sales
• Educate customers concerning features and benefits of the product
• Answer queries and concerns regarding products, pricing, and availability
• Answer office e-mails and other branches’ inquiries
• Maintains high levels of product and customer knowledge and participates in training programs as appropriate
• Aware of current promotions and targets to be able to promote at all times
• Creates Visual Merchandising and product display
• In-charge of the daily time keeping
• Does weekly commercial bulletin
• Process customer transactions
• Takes part in store marketing activities
• Manage inventory associated with the sales process, part of the Stock Take Team
• Cash Up and Lock Up - follow cashing up procedures
• Ensures that every customer has a positive experience

eTelecare Global Solutions from July 2010 up to February 2012
6/F PIPC Building Asiatown IT Park, Lahug
Cebu City, Philippines

- Account Manager
• Proactively identify accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers
• Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers
• Ensure that all the process and procedures are completed and the quality standards are met
• Understanding of company capabilities and service, and effectively communicates all offerings to the customers
• Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends
• Identify products and pricing that meet customer needs and business objectives
• Conduct Rate Reviews/Billing disputes and credits with strategic customers upon request
• Receive direct calls from clients as well as transferred calls from the Customer Care team for issues and requests that requires Strategic Account Manager involvement
• Address customer concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate
• Retain accounts through the development of strong relationships with customers
• Ensure customers are proficient in using services by identifying user needs and providing services

Focus Pacific Inc. from May 2006 up to June 2010
Dona Ceferina Bldg., Lacson St.,
Bacolod City, Philippines

- Quality Assurance Specialist
• Participates in design of call monitoring formats and quality standards
• Performs call monitoring and provides trend data to site management team
• Uses quality monitoring data management system to compile and track performance at team and individual level
• Monitors email customer contacts
• Participates in customer and client listening programs to identify customer needs and expectations
• Provides actionable data to various internal support groups as needed
• Coordinates and facilitates call calibration sessions for call center staff
• Provides feedback to call center team leaders and managers
• Prepares and analyzes internal and external quality reports for management staff review

Description

OBJECTIVE
Seeking a position with any company which will require me to utilize my strong sense or artistry and forward thinking, communication skills and capabilities in the sales and customer care field.

PROFILE
• Hardworking, motivated and goal oriented
• Three years hands-on experience in a retail environment
• Five years’ experience in providing efficient customer care
• Track record of meeting sales objectives successfully
• Proven ability to flourish in a fast-paced environment
• Independent Fine Artist since 2005
• Proficient in the use of MS Office XP/Outlook, Adobe Photoshop, Illustrator and Internet Browser

Listing ID: 9455d5a18dab7df