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AED 7,000

Guest Relation

  • This item has been sold
  • First Name: Anna
  • Last Name: Ghrzoyan
  • City: Artik
  • Country: Armenia
  • Phone No: +37441610928
  • Zip/Postal Code: Region Shirak
  • Education: Master
  • Field of Study: Orientalist
  • College or University: Damascus University
  • Time Period: 7
  • Job Title: GR
  • Listed: August 24, 2015 6:43 pm
  • Expires: This ad has expired
Anna

Work Experience

2012 march-July translator in mountain Iris Jordan. Russian _Arabic
2012 July –September hotel guide in Aqaba Jordan
2012 September - December tour leader in Jordan
2013 January - September reservation manager in Peace bird travel and tourism
. Guest Service Center Officer, Admin assistant (September 2013-till now 2015 June)

Description

Helping Guests in resolving their queries
. Furnish guests on information
. Plan and coordinate the provision of friendly , efficient services to guests
. Coordinate and supervise all activities for guests
. Assist with check-in check-out of Guests
. Greet Guests upon arrival
. Provide feedback from Guests to Quality Manager for action needed
. Assist with translations (information: guest directory : menus etc.) as required
. Check rooms prior arrival
.Respond to inquiries by phone and in person , providing complete details of all Hotel aspects
. Assist in the operation of all front Office departments
. Update the information about the GCC (Guests comment cards)
. Provide Guests surveys to QM
. Check internet reviews about the hotel daily and update Hotel Manager with all the results
.Replay to the internal and external emails

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Listing ID: 36155db65d175021

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