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IT helpdesk

  • First Name: ashvin
  • Last Name: panchal
  • City: partapur
  • Country: India
  • Phone No: +917737205488
  • Zip/Postal Code: 327024
  • Education: BCA
  • Field of Study: IT
  • College or University: Sikkim manipal university
  • Time Period: 3year
  • Job Title: IT helpdesk engineer
  • Listed: August 25, 2015 5:21 am
  • Expires: This ad has expired
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Work Experience

5 Year Experience in IT Profession career
 IT System support at Satyam Computer Sales LTd , Banswara India , October 2011 To ( Panchyat Raj Contract tenders)
Responsibilities -
 Configure and Manage AD Domain services role, FTP,DHCP and User
Authentication and security.
• Responsibility visit Project site and Troubleshooting with hardware, software and network related issues.
 Configure and upgrade system software, user software’s and provides Antivirus support.
 Maintain and administer devices e.g. IP-Camera, CCTV, Finger Print attendants.
 Provide security and access to the user for the concern Department files, Folder and print
Share for the client user.
• Set up the entire hardware, software infrastructure for opening of new offices.
• Timely back up of data.
• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Configure email for clients and troubleshooting in outlook 2007, 2010.
• Monitoring and manage 8 server and up to 200 workstation Support Solution with Remote support ( using Remote desktop, VNC viewer) and client side.
• Configure all IT peripherals devices e.g. LAN Printer, Scanner, Web cam, Projector.
• Maintain, Track and update the inventory record and daily client call record.

 IT Desktop Support Engineer
at HCL Infosys LTD Ahmadabad, India Nov 2009 - Sep 2011
( Tata Capital Project )
 Configure Maintain desktop, laptops Hardware and peripherals devices.
 Install all user software’s and configuring Network devices HUB router, switches.
 Setting up files and print security for the client.
 Configuring Windows 2003 servers, active directory, Configuring client users &
Group polices.
 Configuring static and DHCP, FTP IP, Subnet mask.
 Troubleshooting Application software & PCs and Peripherals at User desk.
 Experience in giving Support for 80 workstation, 6 live servers and Remote support for
The users outside the company.
 Deep knowledge in creating and back up Ghost images for install OS and driver recover in different hardware,
and up the server and clients in minutes
 Created and test LAN environment for testing network and system applications


IT Professional, System support position 5 years working experience in Software, Hardware and Basic Network support, Assets & inventory management Role .
 Installation, coanfiguration of Operating System (Win2k/ WinXP, Win7, 8, linux )
 Configuration & troubleshooting MS Outlook & Outlook Express, backup support.
 Assembling and troubleshooting of PCs and peripherals devices.
 Cabling with Cat5e Crimping LAN connector, straight and cross Cabling.
 Configure Network LAN, Wi-Fi, Networks devices: Hubs, Switches, and Routers, Racks.
 Install Configure Server Active directory, DNS, DHCP, FTP, Manage User & security.
 Remote support Using (Team, VNC viewer, telephonic, remote desktop tools).
 Assets, inventory Management, track, record and service call record.
 Basic knowledge in C, VB.Net, HTML, CSS, JavaScript, PHP,SQL, Dream viewer,

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Listing ID: 76855dbfaed8bbb9