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AED 5,000

IT Jobs

  • First Name: John Raymond
  • Last Name: Perez
  • City: Ajman
  • Country: United Arab Emirates
  • Phone No: 0505266285
  • Education: BSIT-Major in Electronics
  • Field of Study: Industrial Technology
  • College or University: EARIST
  • Time Period: Immidiate
  • Job Title: Support Engineer, Computer Tecnician
  • Listed: August 19, 2015 7:40 am
  • Expires: This ad has expired

Work Experience

Employment Background
• Accucomp Laptop Center - as a Computer Technician (1 Year Experience)

Ground. Flr I.T. Mall Center Gilmore , Quezon City
- Proactively acknowledged, greeted and assisted customers in the store
-Offered customers with exemplary and timely service
- Provided accurate product information
- Served multiple customers, discovered their needs, and made recommendations to generate sales
- Recommended alternative purchase choices
- Enhanced product knowledge utilizing limited resources
- Merchandised, stocked and replenished the selling floor constantly
- Maintained working knowledge of store’s policies and procedures
- Organized and cleaned store during downtime
- Handled cash and checks
- Addressed loss prevention issues immediately
- Communicate to coworkers and supervisors through standard telephone and wireless audio systems
- Merchandised, restocked and maintained sales floor
- Built and maintained internal and external customer satisfaction
- Met and exceeded sales goals
- Upheld brand and operational standards
- Processed shipments and ensured all merchandise is represented on the floor
- Assisted supervisors to identify and resolve issues in the store
-Troubleshoot desktop, laptop and hardware and software problems
-Assemble and disassemble laptop and desktop units
-Basic IP Networking (LAN & WLAN)
-Basic Knowledge in Citrix
-Basic Knowledge in Android Devices
-Basic Knowledge in Microsoft Office Word, Excel , PowerPoint and Outlook.
-Knows Windows XP,7 and 8 Operating systems
-Knows Basic Linux Operating system
-Basic Knowledge in Microsoft Server 2000 & 2003 services
-Provide Technical Support to Customers
-Basic Knowledge in CAD
• Getronics Global Services – as a Support Engineer (1 Year Experience)
8F Two E-Com Center Bldg.Cor. Harbor Drive & Sunset Ave., Mall of Asia Complex,
Pasay City, Philippines 1300

-Responsible for escalated customer questions, Incidents and Task, collect reports and other issues from production customers, 1st Level Support, Sales Engineers, Professional Service
-Research and troubleshoot technical issues reported by customers, 1st Level Support, Sales Engineers, and Professional Services. Test and duplicate issues reported by customers in test environments to enable senior staff / engineering to understand the issue faster.
-Clearly documents technical issues within support incidents
-Communicate issue status to customers in accordance with defined SLA's
-Contribute to the Technical Support Knowledgebase
-Escalates to Level 3 as needed. Responsible for learning and understanding how L3 resolves the issue.

Description

Personal Traits:
• Able to work under pressure with minimal supervision
• Willing to adhere on new technologies and knowledge
• Fast-learner with good logic-formulation skills
• Willing to exploit ethical coordination with teams
• Ability to troubleshoot basic to complex technical problems across different platforms
• Flexible and Hardworking
• Trustworthy

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Listing ID: 53055d432eabbb6a