- First Name: Kudakwashe
- Last Name: Mautsahuku
- City: Kwekwe
- Country: Zimbabwe
- Phone No: +263772854513
- Education: BSc (Hons) Information Systems
- Field of Study: Information Technology
- College or University: Midlands State University
- Time Period: 8 Years
- Job Title: IT Coordinator
- Listed: September 3, 2015 10:29 am
- Expires: This ad has expired
[IT & Sponsorship Coordinator]Plan International
Responsibilities, Duties and Tasks
-Responding to customer requests by diagnosing and resolving problems
-Supporting the ongoing technology needs of all users by providing level 1 & 2 help desk support
-Responding to request for IT support, logging problems, generating trouble ticket Documenting solutions
-Developing user manuals and policies
-Developing checklists and scripts for resolving routine problems
-Coordinating the deployment of new upgrades
-SAP user registration password resets, unlocking user ids
-SAP license management
-Exchange 2010, new user registration, password reset & user deletion and deactivation
-Active Directory management
-ESET Smart security antivirus administration
-Scansafe web filtering administration
-Lumension Update deployment
-Windows Server Update service administration
-Netflow Analyzer traffic monitoring
-Research on technology, cyber security threats
Service Level Management
-Collaborating in the development of service level objectives and taking steps to meet or exceed targets
-Explaining service procedures to clients
-Following up in a timely manner to ensure customer satisfaction
-Keeping performance metrics
-Recommending procedures and controls for service improvement
Business Continuity & Research
-Communicating recommendations on backup & recovery procedures
-Automating backup execution
-Administering archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.
-Performing data image archiving.
-Performing off-site storage procedures.
-Verifying that system backups run successfully
-Recommending products to clients by understanding needs and referring to corporate standards lists
-SAP Blueprinting, configuration, UAT, training & post go live support
-Training of users in SAP HRIS module
-Development of SAP training materials using WPB
-Remote desktop training support using Blackboard Collaborate, Skype & TeamViewer
-Training of users in SAP HR module
-In-house Childdata deployment training
-Provide technical specifications for all IT hardware and software procurements
-Reviewing technology purchasing decisions, orders, and vendor contracts.
-Overseeing the ordering of materials and supplies from vendors.
-Researching, interviewing, and negotiating with suppliers to obtain prices and specifications
IT Asset management
-Responsible for IT procurement and inventory management function.
-Maintaining records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.
-Minimizing organizational cost through product standardization and tracking quality throughout the product lifetime
ICT Strategic Planning
-Accountable for ensuring the development of ICT strategic plan
-Accountable for the development of business cases and ensuring budgeting is secured for all ICT projects and activities
-Responsible for ICT strategic planning activities and project scoping studies, to ensure that the business needs are adequately supported by any new or enhanced ICT initiative
-Overseeing overall ICT related functions and its strategic alignment to the business, and ensures appropriate controls and processes are implemented and embedded into the functions.
-Overseeing the development, implementation and review on an ongoing basis of, ICT policies, standards & procedures covering the full range of our ICT activities.
-Ensuring that the relevant processes are in place to ensure that risks have been adequately managed including the assessment of the risk aspects of IT investments.
-Overseeing the alignment between ICT & the business to drive maximum business value and oversees the measurement of ICT performance and the contribution of ICT to the business
ICT Portfolio and Program Management
-Overseeing the management of ICT technology investments and reports on performance in alignment with organizational and departmental objectives and goals
-Overseeing the management of all ICT programs and ensures that they are integrated with organizational vision, mission and strategic goals and priorities.
- Overseeing and ensuring that the full life-cycle of planning, co-ordination, management and delivery of the major business programs are on time, to budget, to scope and to the agreed strategy, methodology and standards.
-Realize the benefits of approved ICT projects where identified responsibilities have been assigned to them in project Benefits Management Plans or the Benefits Management Plan for the ICT Strategic Plan
IT Audit & Risk Management
-Monitoring IT systems to ensure they follow policies and practices
-Developing an audit plan to evaluate the information systems and information assets of a business.
-Provide solutions to problems uncovered by the audit
-Updating the Magique risk management software
[January 2007-December 2009] [IT Specialist] SARDC
-Microsoft office, Antivirus installations and support
-Backup and restoration procedures
-Fault diagnosis and problem solving on LAN (Ethernet)
-Load, setup and providing administrative support on Windows 2000 / 2003 servers
-Roll -out of Hardware and/or Software
-Applying operating systems updates and configuration changes
-Network configuration, monitoring maintenance, traffic filtering, resource sharing
-Email configuration, recovery, monitoring,
-Email communication policy formulation
-Email archiving policy formulation and implementation
-Password policy formulation and implementation
-Responsible for documenting the configuration of the system
-IT hardware, software and maintenance procurement-6 months maintenance programme
Information Systems Management