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AED 10,000

IT Sales, Key Account Management, Sales Accounts Development

  • First Name: Mohammed
  • Last Name: Irfan
  • City: HYDERABAD
  • Country: United Arab Emirates
  • Phone No: +971559073699
  • Zip/Postal Code: 500028
  • Education: Masters of Business Administration
  • Field of Study: Marketing and IT
  • College or University: Osmania University
  • Time Period: 1 week
  • Job Title: Kay Account Management, Inside Sales Executive
  • Listed: September 6, 2015 12:52 pm
  • Expires: This ad has expired

Work Experience

Company: Dell Computers, International Services at Hyderabad India (Feb 2012 – Aug 2015)
Position: Senior Sales Consultant (Sales & Finance)
(Dell Sales Consultant and Individual Contributor responsible for selling Dell Products and Services to North America Small & Medium Business and End-User Customers via web chat, email and telephone)
Responsibilities
 Sell Dell Business machines including Servers, Client Towers, Laptops, Network Components, Storage, Switches, docking stations etc.
 Sell products and services including Dell Desktops, Laptops, Printers, Monitors, Tablets, Service Contracts Software & Computer accessories also branded electronics like HDTV, 3D Screens, LED, LCD and Cameras.
 Focus on passionate delivery of a positive and rewarding customer experience according to Dell standards.
 Works effectively in a team environment.
 Increase line of business penetration.
 Articulate how business models relate to selling Dell products and services.
 Advice customers on financing their purchases through Dell Financial Services.
 Create Financing accounts, advise and maintain accounts receivable of business credit.
 Perform credit check and advise customers on finance applications.
 Advice & Coordinate with customers on documents required for finance approval.
 Cooperates and collaborates with colleagues, cross-functionally, to support the sales process.
 Demonstrates good judgment in analyzing information to make routine decisions.
 Identifying, targeting, qualifying, and closing new business opportunities
 Respond to Sales chats and direct customers to website or other company resources for information.
 Fielding in-bound sales calls and efficiently closing the sale, all must effectively utilize tools and work closely with necessary resources and field to meet sales objectives.
 Maintaining and expanding business relationship with existing customers.
 Able to identify how technology products and services align to customer needs. Articulate technical, industry and market facts to position Dell as a competitive solution

Company: Oman Insurance Company, Dubai, UAE (Aug 2009 - Oct 2011)
Position: Insurance Underwriter / Bancassurance Coordinator (sales)
Responsibilities
Production and Underwriting
 Underwrite motor policies; new and renewal premium in the region on assigned banks and producers
 Responsible for underwriting and pricing accounts in accordance with underwriting standards.
 Provide services to customers at branch; coordinate with banks, clients and customers on sales process.
 Making checks on applicants of insurance policies to see if they are high risk or not.
 Asses applicants details to determine if we can offer them an insurance policy and at what rate that insurance is most likely to be profitable.
 Day-to-day role involves making decision on applications, review given information and contact external professionals if required and make a decision on an applicant.
 Use historical data as well as situation-specific data to make decisions, use computer programs that assist with computing the risk.
Sales and Relationship Management
 Responsible for several business producers and banks. Primary point of contact for business prospects producers, bank and agency personnel.
 Responsible for monitoring production, loss ratios, renewal retention ratios spread of risk and other production and quality measures.
 Responsible for customer service, attend customer at the branch answer their quarries, attend customer calls and client coordination.
Market Research/Intelligence
 Gathers market data for new markets, products or segments and works with Unit Leader to identify new production opportunities and track competitor activity.
 Gathers information and reports for team briefings and market updates for the underwriting personnel.
 Provide informal and formal underwriting training as required.
 Mentor less experienced underwriting personnel on market conditions, competitors, relationship management.
Accounting & Cash Management
 Handle daily cash customers
 Balance daily totals to system and prepare bank deposits.
 Bank reconciliation in QuickBooks and assist bookkeeper when needed.
 Perform bank reconciliation, credit statements, reconciliation and other G & L account reconciliation. Financial statement, bank deposit, invoices.
 Assist higher management on invoices matching, coding and filing.
 Assist Accounts Manager in accurately complete monthly closing.
 Collect and audit invoices and other documents, process and scan them into paperless review system daily.
 Perform varied accounting projects as necessary.
Documentation/Underwriting Standards
 Meet all file documentation standards, complies with underwriting and authority level standards and pass all audits (both internal and external)
Company: The Royal Bank of Scotland, Dubai, UAE (Aug 2008 – July 2009)
Position: Customer Service Officer
Responsibilities
 Receive in-bound calls from customers and provide service on their credit card & bank accounts while maintaining established standards
 Answer calls & perform customer transactions accurately and in an efficient manner.
 Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate.
 Identify and maximize selling and cross-selling opportunities to generate sales leads through CRMS.
 Add-up business revenue by up-selling and cross selling to existing customers.
 Perform correct maintenance and set-up of customer’s accounts.
 Update contact history of existing Customer in case of any complaints and follow up the Customer calls.
 Identify customer problems and offer appropriate solutions.
 Take customer complaints to be forwarded to the corresponding departments and branches for follow up according to the set procedures.
 Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.
 Provide technical & non-technical support for Internet Banking customer.
 Continuous learning to keep up-to-date with changes and developments of products, services and procedures.
 Maintain a professional, friendly work environment by encouraging team spirit and mutual co-operation.
 Maintain excellent communication links with branches and other department’s staff and work in full co-operation with all of them to provide the highest level of customer service.
 Actively participate in providing ideas to improve products, procedures and work environment using proper available channels.

Company: GE Money, Hyderabad, India (Sep 2005 - Aug 2008)
Position: Customer Service Executive
Responsibilities
 Receive in-bound calls from customers and provide service on their credit card accounts while maintaining established standards for number of calls, pick-up time, duration and quality of call. It was a US based process and customers were exclusively from USA.
 Perform customer transactions accurately and in an efficient manner, correct maintenance and set-up of customer’s accounts, identify customer problems and offer appropriate solutions.
 Provide high quality customer service by answering customer enquiries efficiently and politely with correct & complete information and redirect them where appropriate.
 Identify and maximize selling and cross-selling opportunities to generate sales leads through CRMS.
 Add-up business revenue by up-selling and cross selling to existing customers.
 Update contact history of existing Customer in case of any complaints and follow up the Customer calls.
 Take customer complaints to be forwarded to the corresponding departments and branches for follow up according to the set procedures.
 Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.
 Provide technical & non-technical support for Internet Banking customer.
 Continuous learning to keep up-to-date with changes and developments of products, services and procedures.
 Maintain a professional, friendly work environment by encouraging team spirit and mutual co-operation.
 Actively participate in providing ideas to improve products, procedures and work environment using proper available channels.

ACADEMIC QUALIFICATION

 Masters of Business Administration in Marketing & Information Technology, from Osmania University, Hyderabad, India
 Bachelor of Computers Applications from Osmania University, Hyderabad, India

Description

I am willing to obtain a position that allows me to utilize my skills and knowledge to the maximum and move ahead to reach greater heights with my hard work. Years of combined experience in Technical Sales, Customer service, Operations, Administration, Product Service, Marketing, Insurance & Banking, which gives an opportunity to enrich my present professional stature and apply the same for organizational development. I strive for continuous growth and believe in performance, accomplishments and achievements.

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Listing ID: 79555ec36fccfc08