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AED 5,000

IT Service Specialist

  • First Name: Arnulfo
  • Last Name: Lualhati
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: +971568079968
  • Education: Bachelor Degree in Computer Science major in IT
  • Field of Study: Computer Science major in IT
  • College or University: Western Mindanao State University
  • Time Period: 2005-2010
  • Job Title: IT Technical Support
  • Listed: September 4, 2015 12:33 pm
  • Expires: This ad has expired
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Work Experience

Provide hands-on IT technical support to the company concern on IT system like Desktop, Laptop, Printers, Networks and Server and other hardware and software system.

ANSAR GROUP OF COMPANY – (DOHA-QATAR)
IT TECHNICAL SUPPORT June 2013 to Aug 2015

Duties:

Technical hands-on troubleshooting computers, including installing and upgrading software, hardware installation, data backups and recovery and configuring software systems.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Application installation and utility tools like firewall, ensuring Anti-virus definition are up to dates.
Provide IT Technical support to company for achieving its business objectives.
Assisting end-users with the installation, configuration, and ongoing usability of desktops, laptops, printers, and other peripheral of computer system.
Monitor stability of the software system and server system perform updates or upgrades if required.
Perform document tracking like service request and problem solution procedure and diagnosis process and action procedure and maintenance.
Perform operating system installation and updates for Windows XP/ Vista/ Windows7, windows 8 and windows 10 and other advance operating system.
Excellent understanding of network communications (TCP/IP, DNS, DHCP, Proxy etc.).
Continues learning and research development of technology that can be apply and benefits of company advancement.
Active participating of opportunities for continuous improvement of systems, processes and practices taking into account best practices, improvement of business processes, cost reduction and productivity improvement
Complies with all relevant quality management procedures and controls to guarantee compliance and delivery of high quality products/service

Description

Provide hands-on IT technical support to the company concern on IT system like Desktop, Laptop, Printers, Networks and Server and other hardware and software system.

Acquired Skills

•More than 8 years’ of local and international experience in the industry of I.T
•Experienced working in ITIL environment Company.
•Full knowledge in IT Service management, Diagnose, Solution, and Maintenance and Standardization
•Manage day to day end user IT technical supports, including PC’s, peripherals, and Software application.
•Perform system data backup and recovery, software update, and system monitoring, firewall and anti-virus updates.
•Online Technical support via VPN, TeamViewer, VNC etc.
•Solid experienced in installation of operating system like Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10 and Linux, and Mac OS.
•Troubleshooting and setup hardware system like Desktop, Laptop, printers and other IT peripherals.
•Install software system and up to date utility tools and management application.
•Network setup and Configure Server to client access, LAN and Wan to wireless system.
•Installing and maintenance of PABX system / CCTV / Biometric system
•Cabling and wiring like Cat 5, Cat enhance, Cat 6, Coaxial cable
•Handling and processes business documents like purchase order, purchase invoice, stocks inventory, costing sheet and business report.
•Experienced in quality control (incoming / outgoing inspection and issuing failure analysis, quality trouble report and close loop corrective action).
•Proficient in handling costumer sales talk for Desktop, Notebooks, Tablet, Printers, Scanners and other Computer accessories.
•Install and manage ERP / POS software system from client to server network connections.
•Install and configure Microsoft Dynamic Navigation classic to latest versions.
•Standard business application like: Microsoft Excel, Power point , word , outlook, access
•Excellent understanding of network communications (TCP/IP, DNS, DHCP, Proxy etc.).
•Web Designing from Adobe Dream weaver, Joomla, HTML, php
•Experience programming languages like: Sql, Visual Basic, C++, Java
•Graphics designing and editing like: Adobe Photoshop, Illustrator and etc.
•Fluent in English , with knowledge in Spanish, Hindi and Arabic language
•Can manage multi-tasking jobs and work under pressure with minimum supervision.
• Self-motivated and smart looking with goal oriented perception.
•Effective and active working as a team and can work as individual with target perspective.

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Listing ID: 63455e98f8065a87