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AED 5,000

IT Software Engineer / Sales

  • First Name: Saad
  • Last Name: Ahmad
  • Country: United Arab Emirates
  • Phone No: 050 279 1431
  • Education: Bachelor's of Science
  • Field of Study: Computer Science
  • College or University: University of Northern Iowa
  • Time Period: 2005 - 2011
  • Job Title: Knowledge Management Author
  • Listed: August 24, 2015 9:21 am
  • Expires: This ad has expired
Photo2015

Work Experience

Andersen Corporation - Andersen Windows and Doors (AW)
HGS Waterloo Iowa USA, February 2012 – January 2015
Andersen Knowledge Management Team - E-Gain Author

Primary role - Develop back end support systems to be used by agents to answer customer queries and find issue resolution as well as create self-help material for customers through our website

Responsibilities - Web development, UML Process development, Article Authoring, Business Intelligence - Knowledge Management

Utilized eGain, HTML, CSS and Javascript to expand system functionality

Reduced corporate costs by increasing solution centers' efficiency - provided agents quick access to diagnostic material and procedures

Increased corporate revenue by developing web-based knowledge - provided customer access to self-help diagnostic and sales material

Description

I’ve built my career by holding on to one simple principle: Work more effectively. I take pride in my work and enjoy working alongside others with similar values

I am an American and defined by being a Muslim. I am drawn to Islamic values and these values are much more prevalent here than in most of the world. I have moved from the USA and am now in the UAE for the long term.

I am looking for a position suitable to develop and showcase my skills. I am currently staying with my relatives and immediately available, contact me and I’ll be happy to set up a meeting to discuss how I can enhance your organization’s portfolio.

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Listing ID: 81455dae200e62d6