- First Name: Umair
- Last Name: Butt
- City: Dubai
- Country: United Arab Emirates
- Phone No: +971559944898
- Zip/Postal Code: 502644
- Education: BS(CS)
- Field of Study: Computer networks
- College or University: COMSATS Institute Of Information Technology, Lahore, Pakistan
- Time Period: 30 days period
- Job Title: IT Support Engineer
- Listed: August 23, 2015 7:35 am
- Expires: This ad has expired
IT Support Engineer
Configuration and troubleshooting of Cisco 1841, 3745, 2610, 2610xm Series routers.
Providing Technical Support and solutions for Network Problems.
Implementing internetworking projects.
Manage Windows Servers 2008/2012.
Responsible of their IT Infrastructure of Hotel (Legacy Hotel, TECOM, Dubai) and Head office.
Responsible for regular Operations and Maintenance of Data center (IBM Blade servers
HS21, HS 22, hp, DELL Server) & Network Entities.
Planning and developing procedures for different IT activities and documenting them.
Provided design, implementation, administration and support of Windows 2008 and Active Directory,
Manage Server (window server 2008 R2, GFI web monitor, Email, Exchange, & Hotel Software IDS).
Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office Outlook Email.
Troubleshooting of Microsoft Office Outlook database.
Designing, implementing, and configuring wired and wireless networks.
Upgrading and maintaining network equipment (servers, routers, switches, printers…).
Providing technical support (hardware/software) for all computer systems (server, workstation,
Help Desk Support
Responsible for daily support to back & front office around 109 users.
Responsible for managing and tracking all IT Assets through Help Desk System.
Maintain IT Assets from Help Desk System
Providing first/second level technical support in identifying and troubleshooting LAN/WAN problems.
Ensure smooth functioning of all IT infrastructures (PC, Network Printers and peripherals) related
systems by proper management, maintenance and monitoring.
Responsible for the data backup management, monitoring as per the company policies & procedures.
Two types of Backup: Symantec Backup Exec 14.1 and NAS.
Responsible for maintaining and updating all key information pertaining to the IT department operations
using a help desk system.
Responsible for maintaining the software licensing compliance.
Provide basic IT training to end users as required on both hardware and applicable software.
Responsible for availability of all applications hosted on Windows.
Shift whole Network from D-link network to Cisco Network and Fortinate Firewall
1. Cisco Switch 3750(Layer3) & 2960(Layer 2)
2. Cisco Router 2811
3. Fortinate Firewall 100D & access Points
Cisco Certified Network Associate (CCNA)- http://www.cisco.com (CSCO12727766)
Microsoft Certified Solution Associate(MCSA) (E941-5423)
ITIL v3 Foundation- ITIL 2011 Foundation
Experience of routing protocols like EIGRP, OSPF, RIP and BGP.
Worked on Cisco 1841, 3745, 2610, 2610xm series Router and Cisco 3560, 3550 series switch.
Worked on Fortinet Firewalls Fortigate 100D.
Hands-on experience with complex routed LAN and WAN networks, Cisco routers and switches.
LAN Protocols: IEEE 802.1q, VTP, STP, RSTP, HSRP, GLBP, VRRP.
DHCP with different VLAN’S.
Hands-on experience configuration and experience in setting up Cisco routers to perform functions at
the Access, Distribution, and Core layers.
Experienced in trouble-shooting both connectivity issues and hardware problems on Cisco based
Expertise on Windows Server 2008 (Domain, GPO etc.) and Exchange server 2010.
Server Backup by using Symantec Backup Exec 14.1 and NAS.