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AED 6,500

IT Support Engineer/Network Engineer

  • First Name: Umair
  • Last Name: Butt
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: +971559944898
  • Zip/Postal Code: 502644
  • Education: BS(CS)
  • Field of Study: Computer networks
  • College or University: COMSATS Institute Of Information Technology, Lahore, Pakistan
  • Time Period: 30 days period
  • Job Title: IT Support Engineer
  • Listed: August 23, 2015 7:35 am
  • Expires: This ad has expired
umair picture

Work Experience

IT Support Engineer
Responsibilities:
Network Support
 Configuration and troubleshooting of Cisco 1841, 3745, 2610, 2610xm Series routers.
 Providing Technical Support and solutions for Network Problems.
 Implementing internetworking projects.
Server Support
 Manage Windows Servers 2008/2012.
 Responsible of their IT Infrastructure of Hotel (Legacy Hotel, TECOM, Dubai) and Head office.
 Responsible for regular Operations and Maintenance of Data center (IBM Blade servers
HS21, HS 22, hp, DELL Server) & Network Entities.
 Planning and developing procedures for different IT activities and documenting them.
 Provided design, implementation, administration and support of Windows 2008 and Active Directory,
DNS, DHCP…
 Manage Server (window server 2008 R2, GFI web monitor, Email, Exchange, & Hotel Software IDS).
 Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office Outlook Email.
Troubleshooting of Microsoft Office Outlook database.
 Designing, implementing, and configuring wired and wireless networks.
 Upgrading and maintaining network equipment (servers, routers, switches, printers…).
 Providing technical support (hardware/software) for all computer systems (server, workstation,
laptops…).
Help Desk Support
 Responsible for daily support to back & front office around 109 users.
 Responsible for managing and tracking all IT Assets through Help Desk System.
 Maintain IT Assets from Help Desk System
 Providing first/second level technical support in identifying and troubleshooting LAN/WAN problems.
 Ensure smooth functioning of all IT infrastructures (PC, Network Printers and peripherals) related
systems by proper management, maintenance and monitoring.
Backup
 Responsible for the data backup management, monitoring as per the company policies & procedures.
 Two types of Backup: Symantec Backup Exec 14.1 and NAS.
 Responsible for maintaining and updating all key information pertaining to the IT department operations
using a help desk system.
 Responsible for maintaining the software licensing compliance.
 Provide basic IT training to end users as required on both hardware and applicable software.
 Responsible for availability of all applications hosted on Windows.
3
Projects
 Shift whole Network from D-link network to Cisco Network and Fortinate Firewall
1. Cisco Switch 3750(Layer3) & 2960(Layer 2)
2. Cisco Router 2811
3. Fortinate Firewall 100D & access Points

Description

Certifications:
 Cisco Certified Network Associate (CCNA)- http://www.cisco.com (CSCO12727766)
 Microsoft Certified Solution Associate(MCSA) (E941-5423)
 ITIL v3 Foundation- ITIL 2011 Foundation
Technical Expertise:
 Experience of routing protocols like EIGRP, OSPF, RIP and BGP.
 Worked on Cisco 1841, 3745, 2610, 2610xm series Router and Cisco 3560, 3550 series switch.
 Worked on Fortinet Firewalls Fortigate 100D.
 Hands-on experience with complex routed LAN and WAN networks, Cisco routers and switches.
 LAN Protocols: IEEE 802.1q, VTP, STP, RSTP, HSRP, GLBP, VRRP.
 DHCP with different VLAN’S.
 Hands-on experience configuration and experience in setting up Cisco routers to perform functions at
the Access, Distribution, and Core layers.
 Experienced in trouble-shooting both connectivity issues and hardware problems on Cisco based
networks.
 Expertise on Windows Server 2008 (Domain, GPO etc.) and Exchange server 2010.
 Server Backup by using Symantec Backup Exec 14.1 and NAS.

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Listing ID: 68655d977bd91c82