- First Name: Mark Louie
- Last Name: Laguisma
- City: Dubai
- Country: United Arab Emirates
- Phone No: 0568395076
- Education: Bachelor of Science
- Field of Study: Electronics and Communications
- College or University: AMA Computer College
- Time Period: 2005-2008
- Job Title: Supervisor
- Listed: August 31, 2015 10:43 am
- Expires: This ad has expired
• Manages agents’ quality performance and end-user satisfaction including hourly goals.
• Prepares and analyzes KPIs and SALES report to ensure each agent meets their targets.
• Providing customer satisfaction by ensuring first call resolution delivered by the team
• Leads an account launch initiated by Clients.
Strongly motivated individual, customer service oriented and highly credible with 7+ years of experience in call center settings. Well-spoken and outgoing team player with strong experience in training, coaching and developing sales representatives with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Proficient multitasker able to address multiple customer and company tasks with the highest degree of professionalism and accuracy.