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AED 60,000

looking a job in customer services

  • First Name: Ali
  • Last Name: Naqvi
  • City: Islamabad
  • Country: Pakistan
  • Phone No: 00923218001575
  • Zip/Postal Code: 87300
  • Education: BS Computer Engineering
  • Field of Study: BS Computer Engineering
  • College or University: BAlochistan university of information technology and management sciences
  • Time Period: Full Time
  • Job Title: Senior Officer Branch Operation
  • Listed: August 24, 2015 4:43 pm
  • Expires: This ad has expired
ali raza123

Work Experience


Habib Metropolitan Bank

1. Working as OG-1 Senior Officer Branch Operation in Habib Metropolitan Bank (Aug 2015 till Date).

Exposure of Operations well conversed in all the Operations of General banking. Responsibilities include:


• Inward and Outward Clearing including Intercity Clearing,
• Outward & Inward bills for Collection,
• Issuance & payment of RTC’s,
• Issuance & Payment of Demand Draft & Payment order & other remittances,
• Opening of Customer accounts Foreign Currency & Local Currency
• Corporate Accounts, Partnership, Societies, Clubs, Private Ltd, Minor & Guardian Accounts Etc
• Local Transfer & Online Transfer,
• Issuance of Cheque book & Balancing
• Execution of Online Transfer & Online cash transaction,
• Back up of Teller and CD-In charge Operations,
• Handling standing instructions
• Stop payments,

Auto Max

2. Worked as Office Manager in Auto Max (March 2014 to July 2015).


• Responsible for all purchase of cars from Japan and Karachi.
• Responsible for all sales proceed of cars.
• To increase the customer base and to provides best of customer services.


• Increases revenue of the branch by 5%.
• Reduces cost of fund from 6.7% to 4.7 %.
• Achieved double of the sales target of year 2014.
• Customer base increases.

Dubai Islamic Bank Pakistan LTD

3. Worked as Branch Manager in Dubai Islamic Bank Pakistan Ltd (June 2012 to March 2014).


• Increase the Revenue and deliver the target assigned to the Branch.
• Cascade Branch Target to Sales Staff and regularly track and review performance.
• Identify target customers within the branch catchments area.
• Rapidly grow customer base.
• Create a culture of sales and services within the branch.
• Manage the product portfolio of each line of products for branch.
• Manage the profitability of the branch.
• Improve profitability through portfolio of each line of product for branch.
• Manage the cost of running the branch.
• Migrate the customer transaction from the branch on to lower cost electronic channels.
• Train the sales and services staff on new products and ensure knowledge dissemination.
• Continuously monitor customer satisfaction, mystery shopping results and take measures and initiative to improve the score.
• Regularly review customer complaints.


• Islamic Modes of Finances training completed, Ijarah, Musharka, Mudaraba, Salam, Murahaba & Others
• Increases revenue of the branch by 2%.
• Reduces cost of fund from 6.7% to 4.7 %.
• Reduces Staff turn over by 10 %.
• Achieved double of the target of year 2013.
• Take the branch core deposit from 160 Mn to 520 Mn in one year.
• Achieved the lowest audit rating (56.6%) of southern region of Pakistan in 2012 - 2013 audits.
• Customer base increases from 200 to 600.
• Achieved double of the income target of takaful for the year 2013.
• Achieved top position of quality assurance in Pakistan twice in year 2013.

2. Worked as Relationship Manager in Dubai Islamic Bank Pakistan ltd (Dec 2009 to June 2012).


• Got 3rd position Pan Pakistan in April 2011.
• Got 2nd position Pan Pakistan in August 2011.
• Got 1st position Pan Pakistan in September 2011.
• Got 2nd position Pan Pakistan in December 2011.

Standard Chartered Bank Pakistan Ltd.

3. Worked as Direct Sales Representative in Standard Chartered Bank (May 2009 to Nov 2009).


• Country Top Direct Sales Representative in the month of Nov 2008.
• Region Top Direct Sales Representative in the month of Nov 2008.
• Best Performance Award in the last quarter of 2008.


Address: H.No: 594, st 42, phase 2 bahria town Islamabad.
Mobile: 03218001575
E-mail: ali.naqvi118@gmail.com

Professional Summary_________________________________________________________

My name is Syed Ali Raza Naqvi. I worked as a branch manager in Dubai Islamic bank Pakistan. I am a dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability and reduces cost with solid leadership skills and achieves branch goals. A consistent track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing productivity. I am skilled to motivated and help customers to build their financial independence. I am having background in branch management and vast knowledge of finance, regulatory requirements, general bank operations and Islamic products. I am an Enthusiastic manager who leads branch staff in exceeding sales goals while delivering excellent customer service.

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Listing ID: 64655db4972be712

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