- First Name: Abul Qasim
- Last Name: Mohammed
- City: Dubai
- Country: United Arab Emirates
- Phone No: 055 371 7385
- Education: Bs.s honor in computer science
- College or University: Alneelain University Khartoum,Sudan
- Time Period: 2007
- Job Title: Network Engineer and Technical Support
- Listed: August 23, 2015 10:46 am
- Expires: This ad has expired
I worked for 5 years at Shiekan Insurance & Reinsurance Co.ltd,Khartoum,Sudan as Network Engineer and Technical Support
Main duties and responsibilities:
Connect devices to the networks and domains and establish networks in general.
Maintain the high energy level of self and keep up end user satisfaction by resolving their issues up to expected level.
Working and conceptual knowledge of PC, Laptop, Printer, Hub, Switch, Router, Wireless, scanners and related basic telecom devices.
installation & troubleshooting of windows, printer, scanner and other network devices.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Maintaining records of software licenses.
Investigating, diagnosing and solving computer software and hardware faults.
MS Outlook installation, configuration
Resolve multi operating system from XP to Latest one Win 8.1.
Reinstall and reconfiguring the devices and their Operating systems.
Designing network infrastructure for HQ and branches (13 Branches).
Several LANs Installation, Design, Systems implementations and Troubleshooting.
Configuration servers and install database, active directly, making backup.
Fixed PCs Hardware and Software, Printers, Projector
Design and installation of computer networks using Microsoft windows server2008.
System installation and configuration attend or leave (hardware, software) and access doors.
Follow up with customers to ensure issue has been resolved.
Preparing reports for the daily tasks being done and providing any suggestions to enhance the daily tasks to promote the service level.
I am an IT professional, Technical Support and Customer Service Representative with a proven technical ability as well as good problem solving, interpersonal and communications skills, very well and aware of intranet and how to connect devices to the networks and know domains and how to establish networks in general.