- First Name: Albert
- Last Name: Praveen
- City: Sharjah
- Country: United Arab Emirates
- Phone No: 0525860821
- Education: B.E
- Field of Study: ECE
- College or University: Anna University
- Time Period: 2006 - 2010
- Job Title: IT / Desktop Support
- Listed: August 23, 2015 7:08 am
- Expires: This ad has expired
I have 3 Years Exp. I have mentioned my roles and responsibilities below.
• Managing MPLS Links of 15 Branches WAN connectivity
• Managing the configuration of checkpoint firewall through smart dashboard R75.
• Configuring and Managing the Web Sense 7.5 Triton Unified Security Center for 300 users.
• Managing the configuration of Server-Client Based Kaspersky End Point Security.
• Managing Google Apps E-Mail Service in addition and deletion and maintenance of 700 Email Id’s.
• Management of Active Directory user accounts and password reset
• Managing the Desktops/Laptops/Servers in hardware & software installation
• Configuration & Troubleshooting of Microsoft Outlook Email Client.
• Installation & Configuration of Printers / Scanners / Data cards.
• Managing Access Control Systems in maintaining the attendance/access of staffs
• Managing Security Systems like CCTV, Fire Alarm Systems and Fire Extinguisher
• Responsible for Purchase, Inventory of Desktop/ Laptop, Computer Accessories, ETC
• Troubleshooting the remote Desktops/Laptops Via Remote connectivity softwares like RDP/ AMMYY Admin/ Team Viewer
I am writing to express my interest for the position as an IT Support. I have 3 years experience.
Enclosed is my resume that highlights my ability, knowledge and expertise.
I am confident that my skills could make contributions to your organization. I believe I have the ability and characteristics of being an IT Support Engineer.
I am looking forward to an opportunity to meet you and discuss further my qualifications & Expertise
Thank you for your time and consideration.
1. Almost 3 years Experience of Technical, Firewall, Antivirus, Web sense, MPLS Technology.
2. Knowledge of ITIL Incident, Problem and Change Management.
3. Systematic and Process oriented.
4. Familiar with Service Desk/IT Helpdesk and updating the service desk system recent logs.
Certifications: CISCO ID – CSCO12561345
CCNA, Cisco Certified Network Associate – Routing& Switching.
Technical Knowledge of
1. Firewall – Check Point, Fortinet
2. Antivirus – Kaspersky, Mcafee
3. Websense, MPLS,
4. Active Directory, DNS, DHCP, Windows Server 2003, 2008, 2012
Customer Support Skills
Good Documentation Skills
Good Communication Skills
Albert Praveen. A