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  • First Name: John Raymond
  • Last Name: Perez
  • City: Ajman
  • Country: United Arab Emirates
  • Phone No: 0505266285
  • Education: Bachelors Degree
  • Field of Study: Bachelors of Science in Industrial Technology major in Electronics
  • College or University: Eulogio "Amang" Rodriguez Institute of Science and Technology (EARIST)
  • Time Period: Immidiate
  • Job Title: Support Engineer
  • Listed: August 31, 2015 9:57 am
  • Expires: This ad has expired

Work Experience

Employment Background
• Getronics Global Services – as a Support Engineer (1 Year Experience) Feb. 2014 - Feb. 2015
8F Two E-Com Center Bldg.Cor. Harbor Drive & Sunset Ave., Mall of Asia Complex,
Pasay City, Philippines 1300
-Responsible for escalated customer questions, Incidents and Task, collect reports and other issues from production customers, 1st Level Support, Sales Engineers, Professional Service
-Research and troubleshoot technical issues reported by customers, 1st Level Support, Sales Engineers, and Professional Services. Test and duplicate issues reported by customers in test environments to enable senior staff / engineering to understand the issue faster.
-Clearly documents technical issues within support incidents
-Communicate issue status to customers in accordance with defined SLA's
-Contribute to the Technical Support Knowledgebase
-Escalates to Level 3 as needed. Responsible for learning and understanding how L3 resolves the issue.
-Handling and Creating trainings for agents for the compliance wire
- Swiveling (Creating) tickets, changing status of tickets and sending it on onsite engineer via email
-Answering some queries about tickets in Microsoft Outlook
-Encoding Details and information of tickets in Service now
-Using Citrix to check and edit tickets and finalize the status of ticket
-Encode all the Information of tickets to Excel for details and status of the ticket.
-Archiving files

• Accucomp Laptop Center - as a Computer Technician (1 Year Experience) Jan. 2013 - Jan.2014
Ground. Flr I.T. Mall Center Gilmore , Quezon City
- Proactively acknowledged, greeted and assisted customers in the store
-Offered customers with exemplary and timely service
- Provided accurate product information
- Served multiple customers, discovered their needs, and made recommendations to
generate sales
- Recommended alternative purchase choices
- Enhanced product knowledge utilizing limited resources
- Merchandised, stocked and replenished the selling floor constantly
- Maintained working knowledge of store’s policies and procedures
- Organized and cleaned store during downtime
- Handled cash and checks
- Addressed loss prevention issues immediately
- Communicate to coworkers and supervisors through standard telephone and wireless audio systems
- Merchandised, restocked and maintained sales floor
- Built and maintained internal and external customer satisfaction
- Met and exceeded sales goals
- Knows CCTV and router configure
- Processed shipments and ensured all merchandise is represented on the floor
- Assisted supervisors to identify and resolve issues in the store
-Troubleshoot desktop, laptop and hardware and software problems
-Assemble and disassemble laptop and desktop units
- IP Networking (LAN & WLAN)
- Knowledge in Citrix
- Knowledge in Android Devices
- Knowledge in Microsoft Office Word, Excel , PowerPoint and Outlook.
-Knows Windows XP,7 and 8 Operating systems
-Knows Basic Linux Operating system
-Knowledge in Microsoft Server 2000 & 2003 services
-Provide Technical Support to Customers
-Basic Knowledge in CAD
Practicum Training:
• Richburg Corporation- as a Technician (300Hrs)
UPS 4 Compound, Tatiana Street, Barangay Green Marcelo, Paranaque City, 1700, Metro Manila
• Accucomp Laptop Center – as a Computer Technician (1200Hrs)
Ground floor I.T Mall Center Gilmore , Quezon City


1007 A2 Ajman Pearl Tower, Ajman, U.A.E
Contact Number: +971 50 526 6285
Email: moomoond09@yahoo.com
Personal Information
Height: 5’6 Weight: 85Kgs
Nationality: Filipino Visa: Visit Visa Until November 26, 2015
Date of Birth: June 09,1994 National Certificate: Computer Technician
Honorio MC Lopez Technical Institute, INC. Philippines (TESDA Accredited)

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Listing ID: 31355e425158100f

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