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Looking for job as IT Manager / System Administrator

  • First Name: Zaheer
  • Last Name: Kazi
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: +971507867609
  • Education: Bachelor Of Engineering
  • Field of Study: Computer Technology
  • College or University: Nagpur University
  • Job Title: IT Manager
  • Listed: August 24, 2015 12:41 pm
  • Expires: This ad has expired
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Work Experience

Company Bank Sarasin-Alpen Ltd / Alpen Capital (ME) Ltd
Formal Title: ICT Infrastructure Manager / System Administrator (AVP) at Bank Sarasin Alpen Dubai
Date: Since August 2011 till date
Location: Dubai International Financial Center (DIFC).
Reports to: Director - IT

Detailed Responsibilities:

□ ICT Infrastructure and Management.
□ Managing the Information and Communication Technology Infrastructure.
□ Managing Infrastructure & Operations budget.
□ Selection of ERP system for the Organization.
□ Providing Technical and Functional Consultancy for the ERP Implementation.
□ Managing the Implementation, Training and Rollout of ERP system in the Organization.
□ Preparation of LPOs & Quotations; Presentations to Management.
□ Designing, Implementation, configuration, securing and administering Systems & solutions.
□ Business Continuity Planning and Disaster Recovery Testing.
□ Testing and reviewing Backup and Disaster Recovery Plans.
□ Reviewing Organization IT Policies.
□ Implementation of best practice ITIL service management procedures and applying them within the organisations operational services.
□ Maintaining various servers and operating systems, including Windows, VMware Infrastructure.
□ Implementation and Support in the setup and administration of Active Directory, File Servers, Emailing System, Backup solution.
□ Maintenance and support Network Storage Infrastructure from Netapp Technology.
□ Deployment and maintenance of VM Ware Infrastructure.
□ Implementation, Support and maintenance of Microsoft Exchange 2010 Mailing System in the most efficient, reliable and secure manner.
□ Support and maintenance Blackberry Servers and related components.
□ Troubleshooting and maintenance of server hardware related issues, and timely coordination with vendors for escalation and support.
□ Support the web sites. Manage the DNS setup of the company
□ Administer, support and maintain Service Desk software/solution Schedule, Manage, Maintain backup solution and process for all IT systems, including servers, network/security devices and solutions etc.
□ Manage the access control systems in the most reliable and efficient manner.
□ Continuously monitor and respond to all network and security events/logs of all relevant systems and devices, including Network/Security Devices, Active Directory Servers, and other Windows systems
□ Categorize and prioritize the events and ensure the timely escalation and reporting to the higher level authorities.
□ Administration of Network and Security Solutions, including Routers, Firewalls, IPS/IDS, Web and Email Content filtering, and Access Control Systems.
□ Design/Implement and maintain the remote access solutions/architecture to ensure security of its information and systems.
□ Deploy and administer the VPN between different branches.
□ Managing user accounts on Active directory and email servers.
□ Providing efficient user support for desktops and telephony issues.

Key Projects Handled
o New DR/BCP Setup.
o Project manager for All Middle East region consisting of Abu Dhabi, Oman, Qatar & Bahrain.
o Assistant Project manager for India Office in Mumbai and Delhi
o New Virtual environment and Netapps storage implementation.

Project Management skills
□ Handling project scheduling & analysis, Effort & Cost Estimation, Resource Deployment & allocation.
□ Monitoring activities; report project progress and provide technical support to project team.
□ Delivering and implementing the project as per scheduled milestones.
□ Ensuring compliance to quality standards.
□ Preparation of LPOs & Quotations; Tender Evaluations; Presentations to Management.
□ Managing and updating IT security policies.

Infrastructure Set up & Management
□ Addressing the infrastructure requirements for the growing business needs in Middle East region.
□ Developing an understanding of company’s strategic business objectives to ensure that projects are structured to deliver maximum return on investment in the shortest amount of time possible.
□ Architecting and deploying new IT solutions for Middle East and India region by conducting project and risk planning sessions to ensure a high probability of project success.
□ Managing all the technology related requirements, including technical feasibility study, budget, selection, procurement, up-gradation / migration of hardware, software, database and applications.
□ Preparation SLA’s and Third party contracts; managing, operating and monitoring of SLA’s and Third party contracts.

Company SOCIETE GENERALE Bank (www.socgen.com)

Formal Title: Senior Technical Officer
Nature of Job: Deputy Chief Technical Officer.
Date: Since Dec 2007 to August 2011
Location: Dubai International Financial Center (DIFC).
Reports to: Chief Technical Officer (Middle East)

Key Projects Handled
□ Setup of SOCIETE GENERALE Regional Head Office in DIFC Dubai.
□ Project manager for Bahrain Branch
□ Project manager for Abu-Dhabi based Representative office
□ Project Manager for Saudi (Riyadh) Branch.

Project Management skills
□ Handling project scheduling & analysis, Effort & Cost Estimation, Resource Deployment & allocation.
□ Monitoring activities; report project progress and provide technical support to project team.
□ Delivering and implementing the project as per scheduled milestones.
□ Ensuring compliance to quality standards.
□ Preparation of LPOs & Quotations; Tender Evaluations; Presentations to Management.

Infrastructure Set up & Management
□ Addressing the infrastructure requirements for the growing business needs in MENA region.
□ Developing an understanding of company’s strategic business objectives to ensure that projects are structured to deliver maximum return on investment in the shortest amount of time possible.
□ Architecting and deploying new IT solutions for Middle East and North Africa region by conducting project and risk planning sessions to ensure a high probability of project success.
□ Managing all the technology related requirements, including technical feasibility study, budget, selection, procurement, up-gradation / migration of hardware, software, database and applications.
□ Preparation SLA’s and Third party contracts; managing, operating and monitoring of SLA’s and Third party contracts.

Networking & Security
□ In charge of overall operational security coordination and implementation for the entire Middle East location.
□ Ensuring publication of relevant monthly KPI for management.
□ Regular review of the security function and IT operation with the management.
□ Proposal for new security initiatives.
□ Incident Management full chain follow-up.
□ Responsible for Permanent Supervision and controls for total IT operations for all Gulf regions.
□ Yearly Risk Assessment conducting RCSA for the region.
□ Yearly IT Audit preparation.
□ Vendor security and data protection.
□ Liaising with the regional compliance officers to oversee the compliance policy enforced by the regulatory body in Saudi and Dubai.
□ Management of Access control and Data centre security system.
□ Planning, designing, installing & configuring LAN, WAN and VPN as organizational requirements.
□ Handling networking issues & troubleshooting of switches, Routers, Firewalls and other networking devices.
□ Troubleshooting all networking problems to ensure minimum downtime and maximum availability of network.
□ Managing installation and troubleshooting of Microsoft, Linux based Networks.
□ Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems.
□ Responsible for ensuring network Security through Various Network and Security Components.

Systems Administration
□ Overseeing installation of Windows environment, and application software under multi-platform environments, deployment of servers, disk quota management and distributed file systems etc.
□ Responsible for smooth, Secure & 24x7 operations and Troubleshooting of Messaging System.
□ Planning and implement software rollouts and OS deployments/upgrades.
□ Devising strategies for Disaster Recovery Management, including planning and designing servers for back up and recovery of server / database information.
□ Data center administration.
□ Windows 2003/2008 Domain administration.
□ Defining and Documenting IT - Processes.
□ Assisting the local CIO towards project implementation and day to day operations of local ITEC environment.
□ License Management
□ Inventory Management.
□ Coordinating with Software and Hardware venders like Microsoft. IBM, Cisco, CA, HP, Dell for support, procurement and escalation of incidents and working together as a team till the case is resolved.
□ Blackberry Server Administration.
□ DHCP/DNS/Print server/Citrix Administration.
□ Anti-Virus Deployment/support/Troubleshooting.
□ Remote access setup and provide support for designated remote access applications like iPass, Cisco client ,RSA secure ID tokens .
□ Complete Data Backup Management for Middle East region.
□ Server and Desktop Patch management.

IP Telephony
□ Overseeing the Cisco Call Manager IP Telephony Network
-Managing data communications networks, local (LAN) and wide (WAN) area networks
-Creating new extensions and new user configuration.
-Experience with Route Lists, Patterns, Hunt Groups and Global Directory administration experience
-Server experience on Cisco UCS, Exchange 2010 and Active Directory with ability to extend this knowledge into Cisco Call Manager Telephony, Unity Voice Mail.
-Cisco Unified Communications Manager 8.x administrative experience
-Knowledge of basic telephony principals and VOIP protocols

Description

 A result-driven technocrat with over 12 years of experience in IT related functions majorly in the Middle East & India with reputed organizations.
 Strong abilities in spearheading IT efforts with an objective to maintain trouble-free operations and controlled business expenditure.
 Excelled at implementing improvised Software Solutions, Guidelines, Policies, Standards; Migrations; thus leading to better organizational performance and service delivery.
 Proven expertise in IT System Management, ITIL based Service Management, Team Handling and workflow management, DRP/BCP.
 Skilled in Administration and Maintenance of LAN/WAN, analysis of Network Security Needs, Risk Management, Incident Management, software/hardware Installation and other services for meeting organisational needs.

Listing ID: 47555db10e7b0bc5