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  • First Name: Sara
  • Last Name: Ali Babiker Falal
  • City: Khartoum
  • Country: Sudan
  • Phone No: 249 9 12766141
  • Education: Master Of Business Administration
  • Field of Study: Business Administration
  • College or University: Sudan Academy for science
  • Time Period: 2 years
  • Job Title: Group Quality Assurance Officer
  • Listed: August 23, 2015 6:00 am
  • Expires: This ad has expired

Work Experience

Maintain existing quality management system for all CTC group companies, developing quality management system for new business lines and continuously improve the implemented systems.
Customer satisfaction:
 Develop and improve effective customer satisfaction surveys with all CTC groups and corporate departments.
 Coordinate with CTC groups business units & departments to carry out and analyze customer satisfaction then ensure that recommendations are raised.
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 Monitor customer views boxes, including receiving and collecting of the customer view on a monthly basis and communicate the same to concerned departments and follow up there closure,
Customers Complaints:
 Manage customers complaints
 Ensure that customer complaints throughout CTC groups are documented & properly handled including root cause analysis and effective corrective actions are taken and followed up to ensure customer fully satisfied .
Improvement of QMS:
 Analyze the QMS performance and suggest improvements.
 Collaborating with CTC Group business units to carry out Top Management Reviews.
 Lead & prepared HSE Manual for CTC group one of our objectives for 2015
 Lead & conduct HSE training for CTC group staff
Internal Audit:
 To continuously improve the effectiveness of internal audit practices.
 Plan and implement internal Audits in accordance to ISO standards
 To lead the internal audit team towards execution of planned audit activities and accomplishment of Quality Assurance Department set goals and objectives.
 To select and motivate the appropriate team members for completion of tasks effectively and efficiently including raising the internal audit competency through training and brainstorming sessions.
 Timely raise of audit reports.
 Coordinate with different departments to raise corrective andpreventive actions where appropriate
 Ensure root cause analysis and effective corrective actions are taken and followed up.
 Keep internal audit registers and records.
 Follow up the audit findings up to closure and escalate findings if required.
 Develop a proper documents control system to control all internal audit documents and records.
Documentation:
 To continuously improve the effectiveness of documentation practices
 Maintain, continuously improve, and safe keep all departmental policies, procedures and work instructions as well Quality Policies and ISO Certificates according to CTC Group QMS and ISO Standards, including effective distribution of controlled documents and effective management of obsolete documents.
 Document new business lines as per ISO standard requirements.
 To make all necessary changes and amendments on current practice as necessary. Ensure compliance with modified/amended policies, procedures or work instructions
 Identify gaps in current practices and accordingly run necessary documentation.
External Audit:
 Support all CTC group departments in preparation for the External Audit, including ensuring effective closure of past external audit findings.
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 In collaboration with the different departments raise effective corrective actions as per required by the external auditors.
 Liaise with certification body to arrange for external audit timing, cost and proper accommodations.
 Communicate to CTC group audit schedule, and communicate with different departments to arrange for the external audit and external auditors including handling finances.
 Apprise the external auditors about the key findings of internal Audit in order to support the external audit with complementary advice and in the proprocess evaluate the performance of external audit.
 Assist Auditors in the conduct of audit field work in order to ensure the audit programs are conducted in line with Audit plans.
Reporting:
 To prepare and present periodical reports such as Internal Audit Reports, External Audit Reports, Customer Complaints Reports, Documentation Reports, Top Mgt Review Meeting Reports, Comprehensive Monthly Report, Comprehensive Quarter Report, Comprehensive Annual Reports v to the Q.A. Manager for facilitating decision making process.
Calibration:
 Plan and carry out cost effective timely calibration.
 To Manage [Register, code and follow up calibration status] for CTC group Measurement devices [new & existing],
Policies & Procedures:
 Recommend improvements to departmental procedure and assist in the implementation of instructions and controls covering the assigned area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
Achievements#1# as Group Quality Assurance Officer:
1. Establish QMS & prepare CTC Farms to be certified ISO 9001:2008.

Description

Maintain existing quality management system for all CTC group companies, developing quality management system for new business lines and continuously improve the implemented systems.

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Listing ID: 42455d961741e8d1

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