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8 year experience in Service Support/Operations, actively looking for a job

  • First Name: Abdul
  • Last Name: Kabeer
  • City: Sharjah
  • Country: United Arab Emirates
  • Phone No: 971501251275
  • Zip/Postal Code: 62007
  • Education: MBA
  • Job Title: Service Planning Coordinator
  • Listed: September 7, 2015 7:46 am
  • Expires: This ad has expired

Work Experience

• Monitor and Manage Service activities and KPI of LG Subsidiaries and LG Direct SVC Centers at different location across MEA region
• Responsible for establishing the complete service organization and laying down the standard operating procedures (SOP) for the service organization
• Conduct data analysis to address issue and make recommendations based on the findings
• Onsite support for LG Direct SVC Centers (Visited Kenya & Iraq for SVC evaluation and support)
• Identify “bottlenecks” and implement new and improved process
• Document process flows and develop requirements for functional improvement & enhancement
• Highlight the difference between competitive brands
• Provide detailed Weekly/Monthly reports and updates to the management
• Effectively communicate with Subsidiary & Distributor In charge for Service improvement
• Recommend changes to existing process to enhance customer satisfaction and improve KPI
• Identify inefficiencies and make recommendations for process improvement
• Offer directions and constructive feedback to Subsidiaries & Distributors


Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast paced environment. With more than 8 years of experience in planning, developing and implementing Service Operation. Extremely comprehensive in operations, customer service, People Management and Expertise in the complete operational area.

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Listing ID: 15955ed4093346b9

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