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AED 7,000

Microsoft Certified IT Professional with more than 2 years experience is looking for a job as a Server Administrator / Desktop Support Engineer

  • First Name: Shanu
  • Last Name: Koyakutty
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: 971501052371
  • Education: Bachelor of Technology
  • Field of Study: Electronics and Communication Engineering
  • College or University: Federal Institute of Science And Technology
  • Time Period: 2007-2011
  • Job Title: Server Administrator
  • Listed: August 23, 2015 6:16 am
  • Expires: This ad has expired
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Work Experience

1. Directi Internet Solutions Pvt. Ltd. (www.directi.com)
Designation: Server Administrator (June 2012 to July 2013)
Directi is a leading, multi-national, internet products company that builds innovative, mass-market, Web 2.0 products and services used by millions of users worldwide. Reporting to my Team Manager, I have worked for over thousands of customers, giving technical support to them over mail and occasionally, over telephone.

Main Responsibilities:
• Remote administration of Web Hosting Control Panels, hosting servers like web, DNS, Mail (Postfix, Mail.pw) and FTP servers.
• Managing Web and Email server Clusters using IIS, Apache, BIND DNS, etc.
• Building Windows and Linux (CentOS) servers from scratch so that it is ready for hosting websites over the internet.
• Monitoring and troubleshooting network and Server-level issues.
• Watch server load, fix booting issues and pro-actively take necessary action required to maintain up-time.
• Automating Tasks using Bash and Batch scripts.
• Troubleshoot basic MySQL and MS SQL database issues required to run websites smoothly.
• Installation and maintenance of Parallels Plesk Panel (PP), cPanel, and included hosting services.
• Troubleshooting Virtualization products like Parallels Virtuozzo Containers (PVC).

Main achievements:
• Entitled with the task of giving a lecture on Parallels products and Windows Server Administration to the newly inducted team members.
• Managing night shifts single-handedly.
• Took active role in identifying bugs; coordinate with developers to resolve them quickly.

2. Poornam Infovision Pvt. Ltd (Bobcares) (www.poornam.com)
Designation: Front-line Support Engineer for Parallels Inc. (June 2011 to May 2012)
Parallels is a worldwide leader in hosting and cloud service management and desktop virtualization. Founded in 1999, Parallels makes it easy and cost-effective to use applications wherever they might be - local, remote, in the private data center, or in the cloud.

Main Responsibilities:
• Giving frontline technical support for Parallels Plesk (Linux and Windows).
• Giving frontline technical support for Parallels Virtuozzo Containers (Linux and Windows)
• Managing Web and Email server Clusters using IIS, Apache, BIND, etc.
• Troubleshooting network and Server-level issues.
• Building Windows and Linux (CentOS) servers from scratch so that it is ready for hosting websites over the internet.
• Custom software installation as per customer’s requirement.
• Configuring MS Outlook on customer's server.

Main Achievements:
• Reaching a QA score of 100 for one and a half months, consecutively.
• Promoted to the position of Team Lead within a short span of one year.
• Entitled with the task of monitoring the troubleshooting steps undertaken by my teammates and to moderate replies given to customers by the newest members of the team so as to achieve 100 percent customer satisfaction.
• Entitled with the task of giving triage replies to customers, which are usually given to the team member who can understand and resolve most of the issues swiftly, and preferably, in the first response itself.
• Achieved a rare "sincere and hardworking" mention in my conduct certificate upon leaving the company.

KEY DELIVERABLES:
• Managing ACTIVE DIRECTORY (Domain Controller), DHCP, DNS and Hyper-Vs in Windows Server 2012.
• Adding, removing or updating user accounts.
• Troubleshooting Active Directory replication problems.
• Microsoft Windows Server management.
• Network file storage and sharing management.
• File and print server management.
• Hyper-V installation.
• Designing backup strategy for websites, ensuring scheduled/unscheduled backup runs as per the backup plan, and restoring the backups as per the customer’s requirement.
• Identifying problem areas, determining bugs related to applications running on the server (Linux and Windows), and handling tasks related to fixing the same.

Description

Microsoft certified IT professional with more than two years of working experience in Technical Support and Server Administration. Thorough working knowledge in remote data center and desktop machine administration, E-Mail and Internet systems including all major web-hosting services, and PC and data center environment.

CERTIFICATIONS:
• Microsoft Certified Professional (MCPS): Windows Server 2012 (Certificate Number: F331-0439)
• Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 (Certificate number: F302-2390)
• Parallels Certified Automation Engineer: Parallels Plesk Panel, Windows (Certificate number: 1868)
• Parallels Certified Automation Engineer: Parallels Plesk Panel, Linux (Certificate number: 1861)
• Parallels Certified Virtualization Professional: Parallels Virtuozzo Containers, Windows (Certificate number: 1232)
• Parallels Certified Virtualization Professional: Parallels Virtuozzo Containers, Linux (Certificate number: 1156)

HOBBIES AND INTERESTS:
• Conducting and coordinating events: Actively participated and coordinated NAUTILUS 2K10, a cultural event held at Federal Institute of Science And Technology (FISAT) on September 2012. Treasurer of NAUTILUS 2K10 and also of History Club at high school.
• Association Football: Played for school football team during high school.
• Reading
• Monitoring Current Affairs

PERSONAL DETAILS:
Date of Birth : 20 October, 1989
Nationality : Indian
Current location : Dubai
Marital Status : Single
Languages Known : English, Malayalam, Hindi, can read and write Arabic
Visa Status: Visit Visa (UAE)

Listing ID: 44455d96531d3033

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