- First Name: ISAAC JOEL
- Last Name: MUGUWA
- City: DUBAI
- Country: United Arab Emirates
- Phone No: 0568213196
- Education: BACHELORS IN COMMERCE
- Field of Study: BUSINESS MANAGEMENT
- College or University: MAKERER UNIVERSITY(MUBS)
- Time Period: IMMEDIATE
- Job Title: CUSTOMER CARE OFFICER
- Listed: August 23, 2015 2:12 am
- Expires: This ad has expired
MAY 2012- TODATE: CRIMAX INVESTMENTS
POSITION HELD: SALES REPRESERNATIVE/ CUSTOMER CARE OFFICER
Primarily ensuring to provide the best customer service at all times, this involves greeting and welcoming Customers with a warm gentle smile.
Ensuring that company policies are implemented with a high standard by staff.
Contributing in achieving good sales for the company and promoting company products and services.
Giving an excellent customer experience to every customer who walked in to the company.
Analyzing customer needs and offering the best that suits them.
Handling customer complaints and providing a worthy solution to every complaint in the shortest time possible.
Responsible for neatness and good appearance of the office at all times.
Maintaining high Product and service knowledge
Enhancing the best communication bridge between the customer and the company at a positive level.
2010 - 2012: SEBAGALA AND SONS ELECTRICAL INVESTMENTS
POSITION HELD: CUSTOMER CARE REPRESENTATIVE
Receiving in bound calls and also making follow ups on customers and teammates.
Welcoming clients who walked into the Store and addressed their inquiries and queries.
Assist in floor moves, display maintenance and merchandising the products.
Aiding customers in locating merchandise and attending to their requests
Maximizing on the sales and creating more revenue.
Answering all queries and issues that arise from time to time
Maintaining service knowledge
Joining an ambitious company for further career and personal skills development hence, achieving the goals and objectives of the company and at the same time meet diverse people with different backgrounds who will enhance my learning and sharing information for the growth and development of the company.
Result Oriented, problem solver, detail-oriented, disciplined and resourceful professional candidate with exceptional skills flexible personality and adaptability to new working environments combined together, give me a foundation for an excellent team player.