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AED 4,000

MR.

  • First Name: Nitin
  • Last Name: Tyagi
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: 0554346716
  • Education: B.com
  • Field of Study: Commerce
  • College or University: HNB Gharwal
  • Time Period: 2009
  • Job Title: Customer Service Representative
  • Listed: August 25, 2015 3:03 pm
  • Expires: This ad has expired
Nitin Tyagi_Passport Photo

Work Experience

Nitin Tyagi
Dubai, United Arab Emirates
+971-55-434-6716 | nitintyagin@gmail.com
Indian | Male | Single | DOB: 1986 | Drivers License Visit Visa – 3 months
CAREER OBJECTIVE
Seeking a position where I can utilise my educational and professional background in customer service, hospitality, economics and retail.
SUMMARY
Business Professional with over 7 years of experience and a strong record of achieving excellent results in a different set of criterias. Has a flexibility to adapt to different situations with the knowledge to work in a variety of leadership roles. Excellent communication skills, with global expertise and an ability to handle a range of different contexts.
AREAS OF EXPERTISE
? Team Building
? Accounting
? Business Development
? Productivity Management ? Guest Relations
? Performance Management
EXPERIENCE
? Leadership
? Customer Satisfaction
? Sales and Marketing
? Training and Development ? Hospitality
? Relationship Building
? Languages (English & Hindi)
? Tourism
? Retail
? Communications ? Finance
? Customer Service Professional with over 7 years of experience
? Proficient communication skills with global awareness and an ability to adapt to a variety of different
contexts
? A dedicated and fair team leader, known for taking initiative to address issues and develop solutions to
improve daily operational flow and team effectiveness
? Skilled in building and maintaining relationships with senior managers, team members and customers
? Proficient command of Word, Excel, Outlook, Power Point and Adobe
CAREER HISTORY
Customer Service Representative
Art Resort – Palolem, Goa, India, September 2013-May 2015
? Informed guests about resort facts, amenities and local information
? Checked in/out guests efficiently in an energetic and enthusiastic demeanor
? Handled high volume of guests and outside calls in a professional and effective manner
? Completed daily shift reports detailing reservations, check ins/check outs, charges and any other
information requested by management
? Oversaw customer service issues and handled complaints or reported to upper management
? Updated computer system with guest messages, arrivals/departures and special requests

Cultural Immersion Trainee Program
Stockholm, Sweden, May 2013-August 2013 & May 2014 – August 2014
? Participated in cultural immersion and volunteer program with Swedish host family ? Worked on a farm performing household and general farming duties
? Travelled around Schengen Area for 2 summers in a row, 3 months at a time
Customer Service Representative
Hotel Fidalgo – Panjim, Goa, India, April 2011 –May 2013
? Responded to telephone and in-person requests for information, and handled guests requests in a timely manner at four star hotel
? Informed guests about resort facts, amenities and local information
? Managed guest arrivals, including processing payments, noting requests and issuing room keys
? Maintained up-to-date knowledge of resort facilities and local businesses to proficiently answer all guest
queries and requests
? Resolved customer issues in a timely manner
Customer Care Representative
Home Shop 18 Channel, Film City New Delhi, May 2009 - August 2010
? Maintained daily sales calls record, both incoming and outgoing
? Assisted customers with queries and problems via phone and e-mail
? Established and maintained contacts with new and existing customers as per the direction of the
supervisor
? Helped customers place new orders for products
? Forwarded important and serious matters to the senior staff
? Achieved set targets of the firm by the stipulated deadline
Lee Wrangler – Dehradun, India Sales Executive, May 2007- April 2009
? Handled cash counter, billing and cash deposits
? Provided customer service about new merchandise and schemes and training for staff and mock sessions ? Maintained daily sales report and produced merchandise replenishment
? Responsible for day to day operations and maintained product flow status weekly wise
? Maintained stock and visual merchandising with clear discounts and schemes promoted
? Responsible for store hygiene and size replenishment
? Conducted day to day customer calling to provide knowledge about new products
? Performed regular scan of visitors book to fulfil the requirement of customers
EDUCATION
? Hotel Management Diploma, Kukreja Institute, Dehradun, Uttrakand, India, 2010-2011
? Honours Graduate Bachelor of Commerce – H. N. B Garhwal University, Class of 2009 REFERENCES AVAILABLE ON REQUEST

Description

Dear Sir or Madam,

I would like to express my keen interest to work as a Customer Service Representative . Having lived and worked in India as well as Europe, I have gained a globalised perspective, along with a broad skill set and extensive experience garnered from working in a variety of industries including customer service, guest relations, sales and retail.

I have attained a bachelor’s degree in Business Commerce and completed an advanced diploma in Hotel Management.

Some notable achievements in my seven year career include working as an Customer Service Representative at Art Resort Palolem, India – a highly respected resort in Goa for the past two years, participating in an immersion program and volunteering in Stockholm, Sweden, as well as working with a variety of roles in the hospitality, retail and customer service industry.

In my role as a customer care provider, my duties encompass all aspects of responsibility and performance for the business including achieving sales targets, managing guests expectations and requirements, and providing the highest quality of service to customers, among others.

Attached is a copy of my resume which demonstrates my suitability for a role with your organisation. I believe that my education and employment background make me a great fit for this position.

I look forward to hearing from you soon.

Sincerely,

Nitin Tyagi
055 434 671

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