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Experienced professional in variety of administrative and support roles

  • First Name: Roy
  • Last Name: Casagda
  • City: Abu Dhabi
  • Country: United Arab Emirates
  • Phone No: 971506474487
  • Zip/Postal Code: 971
  • Education: Bachelors Degree
  • Field of Study: Psychology
  • College or University: Mindanao State University
  • Time Period: June 2005 - April 2009
  • Job Title: Customer Service Associate/Sales Specialist
  • Listed: August 17, 2015 9:16 pm
  • Expires: This ad has expired
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Work Experience

 Convergys Corporation Philippines
 Customer Service Associate/Sales Associate (June 7 2011-April 24 2015)

Key role and responsibilities:

Inbound and Outbound calls, forwarding calls to the appropriate department or individuals, conference calls per customer’s requests.
Follow standard procedure for remote access disclaimer, before troubleshooting
Identify, troubleshoot, manage, and resolve software’s issues and escalations (software activation, upgrades and apps installation)
Gather and validate information related to specific service requests (escalation)
Meet monthly target for sales, and number of satisfaction surveys per entitlement
Report and update sales by team (daily and monthly), attendance report
Maintain communication with the administrator to help ensure that issues are addressed on ongoing basis
Provide assistance with licensing and subscription inquiries
Provide assistance with purchasing products (software, license) and adhere to the security information standard
Continually gather customer’s feedback on how to improve the service through surveys
Handling post-sale service operations while ensuring customer satisfaction and business retention.
Ensuring that operations at the service points match the company’s standards.
Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Respond to customers’ requests and concerns in a resourceful manner

 Philippine Prudential Life Insurance Co. Inc.
 Receptionist cum Secretary (May 2009-April 2011)

Key role and responsibilities:

welcoming and directly costumers
Answering and forwarding phone calls to appropriate individuals, department
Compiling and typing mail and letters
Distributing materials, setting up, organize and maintaining office filing and documentation
Review and approve supply acquisitions
Applies problem solving & decision making on office issues
Handle office inventory
Prepare and review contracts
Scanning, photocopy and fax pertinent documents
Monitoring in and out of the employees
Accomplishes other tasks assigned from time to time


• A continuous journey towards the improvement of interpersonal and analytical skill.
• To work highly effective organization which leads to the way of professionalism, Intellectual growth, learning, commitment, self-esteem and success
• To gain a key position in the field of sales, customer service (front desk) and or Administration related position.
• Experienced professional in variety of administrative and support roles, consistently showing higher aptitude and performing beyond the expected level of administrative support.

Listing ID: 63155d24f11055e3

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