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Ms. Noemi Santos CV

  • First Name: Noemi
  • Last Name: Santos
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: +971556508876
  • Education: BSCMajor in Business Management
  • Field of Study: Accounts and Finance
  • College or University: Far Eastern University
  • Time Period: 1 month
  • Job Title: Customer Service
  • Listed: August 24, 2015 10:42 am
  • Expires: This ad has expired

Work Experience

On the Job Training at Rizal Commercial Banking and Corporation
1405 Quezon Avenue, Quezon City, Philippines
November 14, 2003 – February 20, 2004
• Responsible for filling documents, printing of bills payment summary
• Encoding of various documents such as Moneygram and Ez-payroll in the system
• Preparation of Business Transaction Quarterly Report into MS-Excel
Viceo Ramos Marketing
Digital Telecommunications Company Inc. (Call Center Division), Balagtas, Bulacan Philippines
August 6, 2004-May 15, 2005
Customer Service Representative

Interactive Technology Solutions
Digital Telecommunications Company Inc. (Call Center Division), Balagtas, Bulacan Philippines
January 25, 2006-June 15, 2007
Customer Service Representative
• Good in written and oral communication skills
• Must have a basic grasp of the value of quality (accuracy and timeless) to our customers.
• Handling incoming calls in local and international
• Directory Assistance 114, Giving rate Inquiries in local and international as well as Country Codes, Area Codes and Dialing Procedure. Giving assistance on Time Inquiries local and international
• Connecting Incoming Calls in local and international

ePLDT Ventus Parlance Inc.
222-224 N. Garcia St., cor. Jupiter St., Belair Makati City, Philippines
July 23, 2007- April 1, 2010
Back Office Processing Officer
• Responsible for maintaining over-all quality of work at all times.
• Timely and accurate analysis of accounts based on Audit reports and be able to take appropriate action based on existing business guidelines.
• Timely and accurate processing of back end transactions
• Provide accurate and timely data on the accounts reviewed and transactions processed
• Do multiple tasks and serve as back-up at any given time.
• Comply with productivity standards as specified in the Service Level Agreement
• Develop strong communication with fellow team member and BPO management
in implementing new/existing directives.
Operations Specialist - Customer Fulfillment
April 5, 2010- February 17, 2012
JPMorgan Chase
Net Plaza Bldg
31st Street, eSquare Zone
Crescent Park West, Bonifacio Global City
Taguig Philippines

Job Description
As a customer fulfillment specialist you will be primarily responsible for processing requests received from external customers, internal LOB's (i.e. Retail, Commercial, TSS, Mid Market and Wholesale), and back office operational areas. Specialist will perform various maintenance activity distributed to the Account Reactivation and Escheatment segments. Responsible for performing the following types of functions: account reactivations, account research, updates to account level and customer records, certification review, document preparation, processing monetary transactions, other clerical tasks such as typing, faxing, copying, sorting work, filing, responding to emails, handling inbound escalations and problem resolution.

File Review Analyst –Senior Funder
February 22, 2012 – December 4, 2012
JPMorgan Chase
Net Plaza Bldg
31st Street, eSquare Zone
Crescent Park West, Bonifacio Global City
Taguig Philippines

Job Description
As a File Review Analyst you will review closed mortgage loan documents for accuracy,
Validate compliance requirements are met and prepare the loan purchasing and boarding.
Upon Review, you will utilize Chase imaging systems and LOS to enter all loan information while meeting standards for quality and productivity.

Key Responsibilities
* Compare data from Chase LOS System to the documents on the imaging system
* Identify exceptions and correct on appropriate system or collaborate with
internal business partner to resolve
* Extract specified data from certain documents and log accordingly
* Analyze data to make purchase recommendation
* Report and or log exceptions for tracking
* Provide input to supervisor or department lead in regard to unusual issues
discovered during review process
* Provide assistance to peers with their workloads if required
* Work Special projects or other duties as assigned. Handling credit card sales.

Financial Specialist
Bank Of America - BA Continuum
28F Bonifacio One Technology Tower 3030 Rizal Drive West,
31st Corner Rizal Drive, Bonifacio Global City, Taguig, Philippines
January 17, 2013 – April 15, 2014

Key Responsibilities
*Resolving customer service requests such as account closure, payments, reward redemptions,
account conversion and other account maintenance.
*Meet / Exceeds customer and quality metrics by providing consistent positive customer
experience while handling multiple customer at a given time. Handling credit card sales.

Junior Housekeeper
MAB Facilities Management LLC
Dubai UAE
May 2, 2014-Present
Jumeirah Beach Resort ( JBR), Dubai UAE
Limestone House Residence ( Ritz Carlton Hotel), DIFC Dubai UAE.

Key Responsibilities
General Cleaning
Maintaining the cleanliness on the assigned area. Proper mixing of chemicals used in cleaning the area.


Noemi M. Santos
Al Khail Gate 1 First Security Group, Al Quoz 2 Dubai UAE
+971556508876 meearfe30@yahoo.com
August 23, 2015

Dear Recruiting Team,
I am writing to inquire about possible opening in your company. I am interested in a possible position that will fit in my job description.
I am eager to contribute my abilities and experience to your company. Given my extensive training and background, I believe I can help your company meet the goal of providing only the must accurate and timely information to its clients.
Please find enclosed my resume and a list of my preferences. Feel free to call me at +971556508876 or email me at meearfe30@yahoo.com to arrange a time to meet. I look forward to hearing from you.

Noemi M. Santos

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Listing ID: 95955daf50c3e760

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