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  • First Name: Mohamed
  • Last Name: Taha
  • Country: Kuwait
  • Phone No: 0096597525145
  • Education: Bachelor Accounting
  • Listed: August 23, 2015 11:46 am
  • Expires: This ad has expired

Work Experience

Country: Kuwait
Company: LINCA (International Legal Consultancy and Advocates Network)
Company Field: Law Firm (Real Estate)
Joining Date: 21/10/2014 till now
Job description:
• Preparing Properties Contracts (between clients and company).
• Negotiating with clients & Developers for contract points.
• Preparing Authorizations (from clients for International Developers & Agencies).
• Point of contact between company and Projects Developers out of Kuwait (America & Europe)
• Regional Official for contracts (all company branches)
• Collecting and completing all legal documents for clients & International Projects.
• Preparing Properties Tax & Insurance documents for clients.
• Other legal tasks and documents related to Real Estate.

Country: Kuwait
Company: M.H ALSHAYA
Company Field: Entertainment
Joining Date: 21/3/2013 till 20/10/2014
Title: Customer Service Supervisor
Job description:
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Country: United Arab Emirates
Company: Etisalat
Company Field: Telecommunication
Working Date: 1/9/2010 till 5/1/2012
Title: Customer Service Supervisor
Job description:
• I worked as Customer Service Supervisor in Call Center Dept.
• I was supporting all internet connections, mail, domain, hosting, dial up & financial Customers accounting.
• Acts as the chief agent, supervisory assistant and administrative liaison.
• I possess expertise of all agent-related duties.
• As a resource for company knowledge and operating procedures of such a call center, I preside over agents, calls in queue, transactions, escalations, and quality of operation.
• Other supportive responsibilities for the call center's team leader consist of monitoring, coaching, and various forms of practical administration.

Country: Egypt
Company: Linkdotnet
Company Field: Telecommunication
Working Date: 9/9/2007 till 15/8/2010
Title: Senior Customer Service
Job description:
 I worked as Senior Customer Service in Call Center Dept.
 Managing shift and team members.
 Initiate Outgoing Calls related to (L.L customers – DSL customers - Internal service call requests from other departments).
 Monitoring all Lines (Leased Line – DSL) and call customer at once and start troubleshooting the case
 Opening Tickets on CRM for every case they are handling for customer related issue
 Communicate effectively via email and over the phone with clients / internally.
 Keep customers informed of the status of the problem; proactively notify customers of changes, problems, or outage.
 Notify supervisor of issues or trends that may require an action or escalation in order to minimize customers’ down time.
 Other related duties as assigned.


I have more than 8 years experiences for working in international and multinational organizations. This experience in variety fields: Customer Service, Real Estate, Admin and Legal, and Accounting, in 3 different countries & dealing with a lot of cultures makes me easily adaptation with all work environments.

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Listing ID: 87555d9b2873d75f

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