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AED 5,000

Resume Customer Services

  • First Name: Syed Ahmed Ali
  • Last Name: Bokhari
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: +971559264678
  • Zip/Postal Code: 9229
  • Education: Intermediate
  • Field of Study: Faculty of science
  • College or University: Board of Intermediate and Secondary Education Rawalpindi
  • Time Period: 6 years
  • Job Title: Customer Services
  • Listed: August 25, 2015 1:40 pm
  • Expires: This ad has expired

Work Experience

SUMMARY OF EXPERIENCE:

 Dubai World Trade Center Hotel Apartments (15th July 2012 Up To Date)
 Tulip Inn Royal Suites Dubai (Sep2011 to June 2012 )
 Avari Hotel Lahore (2009-2011)
 Ambassador Hotel (2007-2009)

PORTFOLIO OF EXPERIENCE

Front Office Guest Service Agent in Dubai World Trade Center Hotel Apartments (15thJuly2012 up to date)

 Greet and register incoming guests.
 Process guest folios and collect payment.
 Administer and manage cash handling responsibilities.
 Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
 Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
 Offer guests updated rooms and promote hotel amenities, food and beverage outlets and services
 Maintain efficient and effective flow of information with guests and all internal departments.
 Listen, apologize with empathy, find a solution and follow through when resolving guest problems.
 Perform other duties as required to provide fast and friendly genuine hospitality.
 Stay current with developments in the hotel by reviewing and updating the communication log.
 Handling police CID website (English Names) on daily basis.
 Maintain personal cash float and accurately handle money.

Front Office Department Guest Service Agent In Tulip Inn Royal Suites Dubai (Sep2011 to Jun 2012)
 Printing all the report for my duty (am & pm).
 Handling guests complaints.
 Follow up with high balance rooms.
 Assign rooms for VIP arrival.
 Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
 Responsible and accountable for handling and safe keeping of cash and guest valuable.
 Checks all arrival for today and departure
 In charge for all the reservation coming from booking.com website.
 Closing the night and proceeding with night audit.
 Handling police CID website (English Names) on daily basis.
 Reviewing all the emails as per internal instruction or information from my management for daily operation.

I Have Worked as a Front Desk Officer in Avari Hotel (Lahore Pakistan) (2009 Jan to 2011 Aug)

 Responsible for checking in guests such as registering and assigning rooms to guests.
 Issue apartment access card and escorts guest to their apartment.
 Manage guests account and information, and apartment availability in the system
 Receive and transmits messages to guest promptly.
 Arrange tours, taxis, and restaurants reservation for guests.
 Handle and record guest comments and complaints, and refer issues to supervisor when necessary.
 Responsible and accountable for handling and safe keeping of cash and guest valuable.

I have been worked as a Receptionist in Ambassador Hotel (Lahore Pakistan) (2007 Mar to 2008 Dec)

 Inform visiting guests about availability of rooms.
 Allot rooms and check the identity of the person through valid identity proofs.
 Greet customers and answer their queries.
 Maintain records of guests and visitors coming in and going out of the hotel.
 Offer guests something to drink as per the availability of the resources.

Skills

 Energetic and motivating leader with proven ability to effectively manage both personnel and projects.
 Excellent inter-person skills, ability to work well with others, in support staff roles.
 Excel at analyzing products and procedures to generate new ideas to improve efficiency and production quality.
 Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings
 Excellent human relations skills, having dealt a variety of customers, and employees.
 Windows 2000/XP/7 and MS Office, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Access, Microsoft Outlook, and several other software.
 Accustomed to working in a fast-paced environment and successfully handling several responsibilities simultaneously
 Uncommon ability to manage own workload and use initiative.
 Superior ability to achieve immediate and long-term goals.
 Immense ability to give attention to detail and to follow company procedure.
 Remarkable ability to establish rapport with potential clients.

Description

I am a result proven management professional with almost 6 year experience in Hotel Management and leadership positions, building records of success in developing marketing campaigns, strategies and solutions. I am also a skilled negotiator and strategist. I am able to build relationships with high level personnel. I am experienced in managing all core functions within a business level.
I feel that my biggest strengths are my ability to organize, provide clerical support to colleagues and communicate well with people from all backgrounds.

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Listing ID: 32555dc701930a07