- First Name: Amber
- Last Name: Nasir
- City: Dubai
- Country: United Arab Emirates
- Phone No: +9715724016303
- Zip/Postal Code: 18284
- Education: Masters
- Field of Study: Business Administration
- College or University: Preston University
- Time Period: immediately available
- Job Title: Manager/ Assitant Manager
- Listed: August 19, 2015 9:13 am
- Expires: This ad has expired
Pearl Continental Hotel, Pearl Continental Hotel January 2010 - December 2013
Guest Services Coordinator
Ascertained that the utmost standards of guest service are provided at all times in one of the leading hotels to accomplish hotel goals and objectives.
Influential in regularly inspecting rooms and various other guest areas, thereby ensuring hotel’s quality standards are met in all areas relating to appearance, levels of maintenance/ cleanliness.
Provided exceptional guest service for all guests by fulfilling their sensible demand to guarantee their comfort, satisfaction and safety in a friendly and professional manner.
Ascertained high standards are achieved/ maintained and that guest expectations are exceeded and maintaining hotel standards.
Spearheaded overall front office staff activities to ensure routine operational matters are handled on time and guest expectations are met. Addressed customer service issues in a positive/ timely manner.
Referred unresolved guest grievances and larger/escalated problems to the appropriate departments for further recommendations.
Beacon house Peshawar Pakistan, Pakistan July 2004- July2008
Informational Technology Administrator
Functioned as an administration in consulting with staff to enrich their competencies for achieving organizational goals and objectives.
Proffered assistance in training, mentoring and promoting a learning environment that fosters academic excellence.
Stated attuned of new trends and development in the field and endeavored to implement the best educational practices.
Directed the development and implementation of budget plans and accordingly sanctioning expenditures in accordance with school policies, standards and guidelines.
Kept abreast of latest technological advancements and utilized the potential of the same to respond to the distinctive needs of the school.
A result oriented professional with 8+ years of impressive experience in guest servicing activities and driving business growth through exceptional customer service in the domain of hotel management, possessing allied exposure in administration, seeking a challenging position with a dynamic organization to contribute accrued skills in achieving organizational objectives and charting a mutually beneficial growth path.