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Seeking new career opportunities

  • First Name: Akshay
  • Last Name: Harikesan
  • City: Kuwait
  • Country: Kuwait
  • Phone No: 96598757051
  • Education: Bachelor of Business Administration
  • Field of Study: Marketing
  • College or University: Kerala University
  • Job Title: Customer Service Associate
  • Listed: August 24, 2015 9:17 am
  • Expires: This ad has expired

Work Experience

-Marketing and Customer Service Associate
March 2012 to May 2015
The ENetwork Base LLC http://www.enetworkbase.com
Bangalore, India

• Worked in direct contact with business clients via conferences to understand client needs and
analyze business issues
• Regularly achieved positive client feedback on quality service provided
• Online services to attract valuable clients and provide business solutions
• Analyzing and interpreting results to understand the requirements and trends of B2B solutions
• Provided necessary support on completion of projects

-Customer Service Specialist
March 2011 to February 2012
HSBC http://www.hsbcservicedelivery.com
Bangalore, India

• Contact Center Support-calls and email for all HSBC banking customers based in UK
• Process back-end functions of all transactions made via cheques, drafts and standing instructions
• Responsible for processing customer payments and transfers ◻ Account to Account, Bank to
Bank and International
• Upselling Loans, Credit Cards and Overdraft facility
• Consistently maintained high quality service scores
• Provide On The Job coaching to new employees on customer service skills

-Sales Executive
October 2009 to February 2011
Aristro Building Consultants
Bangalore, India

• Sold company products and services of aluminum and glass fabrication
• Interacted with clients through visits, calls and emails to identify and understand client needs
• Analyzing market conditions and trends and negotiating prices, variation in prices and
• Ensured on time delivery of products and service and following up to build long term

-HR Executive
January 2009 to December 2009
Ambience, Interior Design and Concepts
Trivandrum, India

• Handled the hiring, transfers, daily attendance tracking, monthly salary distribution, grievances
and compiling statistical report concerning personal related data
• Analyzed training needs for employee development, health and safety programs
• Assisted the design team in the planning and interior designing of local coffee and retail shops
• Assisted in ensuring on time delivery of products and services

Co-Founder and Operations In charge
June 2013 to October 2014
Maanasarovar Events. http://www.facebook.com/maanasarovar.com
Bangalore, India

An event management company founded with a vision to connect people through music
• Planning, organizing and booking events with International Music artists
• In charge of all requirements for the Artist and team
• Marketing and promotion of the event – Online and Print
• Creative in charge for the event venue and all collateral involved
• Coordinate with sponsors, suppliers for production, venue selection, lights, sound system,
installation and payment to all parties involved
• Supervise the installation/dismantling team at the venue


An experienced Customer Service Professional with exceptional sales and marketing skills.

I have a calm and patient personality which helps me handle stress level situations with ease.My strong communication, positive and energetic attitude makes it easy to provide logical resolutions while focusing on providing highest level of customer service.

Over the years,

I developed a steadfast reputation for my performance.I am a team player,a highly inquisitive person, a quick learner and an adaptable person.

Enhancing revenue growth while creating employee-friendly and productive work environments is a part of me.

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Listing ID: 13355dae08218566

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