Welcome, visitor! [ Register | Login

 

Senior IT Support Engineer

  • First Name: Haja
  • Last Name: Anas
  • City: Sharjah
  • Country: United Arab Emirates
  • Phone No: 0569560845
  • Education: B.E
  • Field of Study: ECE
  • College or University: Anna University
  • Time Period: 2004-2008
  • Job Title: Senior IT Support Engineer
  • Listed: September 2, 2015 5:26 pm
  • Expires: This ad has expired
DSC_0301v

Work Experience

1. Institution : Wipro InfoTech, UAE
Address : Office No 218, 2nd floor DIC, Building No 11,
Dubai UAE .PB No– 50019
Position : Engineer-Windows End User Support
Start Date : 03rd June, 2012
End Date : Till now
Wipro client Projects:

A) Client : Emaar *(Dubai Mall and Burj Khalifa Support)

Position : IT Application and System Support (MAC & Windows) TL

Responsibilities :
• Performing a Pivotal role within the company as a Support Engineer which includes the daily resolution of end user issues. Implementation of continual service improvement plan. Ensuring full compliance with ITIL Standards
• Team leader handling the Support Team.
• Handling Service Desk calls
• Handling Valet Applications Project and support.
• Day-to-day IT support services to SLA and OLA targets as per ITSM Standard.
• Provided L2 support for End user
• Maintaining windows server 2008 Domains, Trusts and Creating Users, Groups and OU.
• Administrating and Managing the organization Active Directory
• Escalate procedures based on SLA (service level agreement) and OLA (operational level agreements) Provides general desktop Server and client support in MS Windows environment including Windows 2008, 2003, XP, Vista, 7, 8 and other operating systems.
• Providing Mac System L1 and L2 Support
• Maintains Backup of data
• Vendor co-ordination for user end applications
• Providing L1 and L2 Support to NOC
• Maintains patch management of corporate environment.
• Supporting Office 365 to the end-users
• Installing, Configuring and Troubleshooting Microsoft exchange Outlook 2007, 2010 and 2013 issues.
• User creation and adding to the Domain Groups.
• Configuring and Maintaining Avaya and Cisco IP Phones.
• Maintains and supports multifunction printers, and scanners and print capabilities, onsite and remote.
• Provides support regarding enterprise solutions by optimizing corporate desktop needs and abilities.
• Supporting Blackberry Devices and MAC I pad’s,MAC pro laptop’s
• Providing L2 support for PDA Devices
• Providing L1 and L2 Support to Kiosk and Pos Devices

B) Client : DUBAL (Dubai Aluminum)

Position : IT Support Engineer.

Responsibilities :
• Day-to-day IT support services to SLA and OLA targets as per ITSM Standard.
• Provided L2 support for End user
• Performing a Pivotal role within the company as a Support Engineer which includes the daily resolution of end user issues. Implementation of continual service improvement plan. Ensuring full compliance with ITIL Standards
• Established processes for service level management and service catalogue management using BMC Remedy
• Maintaining windows server 2012 R2 Domains, Trusts and Creating Users, Groups and OU.
• Administrating and Managing the organization Active Directory
• Escalate procedures based on SLA (service level agreement) and OLA (operational level agreements) for the best output of the IT service management.
• Centralized responsibility for accepting and recording service calls, routing, monitoring and escalation.
• Administrating and Managing the organization domain infrastructure
• Handling Service Desk calls
• Self manages to task/project completion with timely and accurate status updates and escalation of issues/risks when necessary in ITIL process basis.
• Provides general desktop Server and client support in MS Windows environment including Windows 2008, 2003 ,XP, Vista, 7,8 and other operating systems
• Windows installation / up gradation, managing user accounts.
• Maintains patch management of corporate environment.
• Installing , Configuring and Troubleshooting Oracle client 11g and SAP clent for the Users
• Installing, Configuring and Troubleshooting Microsoft exchange Outlook 2007, 2010 issues.
• Installing Necessary Required software’s for the Users.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• User creation and adding to the Domain Groups.
• Configuring and Maintaining Avaya and Cisco IP Phones.
• Installing McAfee, Agent to the Users and maintaining.
• Adding, Deleting, and Removing the users and computers to the Active Directory.
• Maintains and supports multifunction printers, and scanners and print capabilities, onsite and remote.
• Provides support regarding enterprise solutions by optimizing corporate desktop needs and abilities.

C) Client : Dubai Landmark Group

Position : Rollout Engineer.
Responsibilities :

• Responsible for 100+ stores rollout and support across GCC countries
• Provided L1 support for Oracle POS, BO, BI applications for 200+ stores
• Installing and configuring the Oracle 13.1.4 in the pos servers and client machines ,
ORPOS 13.1.4, BO, CO, Oracle 10g.
• Troubleshooting the problems occur during UAT phase and fixing the issues
• Configuring VLAN Switches and RAID configuration on HP G5,G6,G7,G8 and IBM Servers
• Troubleshooting the issues remotely using Citrix access application
• Installation, configuration of BO severs, Data Migration and Database Rebuild.
• Setting up training Environment BO Servers and POS to the client locations.
• Ghosting and Imaging of Pos Servers and Clients and Configuring it

2. Institution : Vedha technologies
Address : No74-A, SalaiRoad, Thillai Nagar, Tiruchirappalli – 620 018.
Position : system administrator
Start Date : 01th April, 2010
End Date : 03rd April, 2012
Responsibilities :
• Administrating and Managing the organization domain infrastructure (Includes Server installation / up gradation, managing user accounts, file systems, disk usage, backup, network troubleshooting).
• Installing, Configuring and maintaining windows server 2003 Domains, Trusts and Creating Users, Groups and OU.
• Possess ability to and work on LAN cable crimping for cross and straight connections, Troubleshooting (Dot matrix, inkjet, Laser Network printer and plotter Printer).and recovering for different type of troubleshooting.
• Possess Ability to and create profiles for the client systems Worked with Installing, Configuring and Optimizing Windows Administering Terminal Services and Install client software individual PC’s to access LAN Cabling, Testing, configuring and troubleshooting the LAN connections.
• Implementation of DHCP server in windows 2K3 environment.
• Defining set of permissions and security to prevent the files and folders from unauthorized access.
• Provide support as a team member in the operational activities.
• Troubleshooting and Maintenance of Network Hardware such as Switches, Wireless network gears, Network Printers.
• Installing and troubleshooting the client computers both Windows and Linux
• Managing scheduled Backups using Net vault, Restoration data for user/customer needs.
• Installing and configuring new Hardware including(Printers,Scanner,Hubs&Switches)
• Installing and configuring Network printers & scanners.

3. Institution : Vedha technologies, Chennai
Position : system and desktop support engineer
Start Date : 01st Feb., 2009
End Date : 26th march, 2010
Responsibilities :
• Maintenance of Computer lab.
• Install and configuring windows 2000 servers.
• Installing and Configuring Local Area Networks.
• Troubleshooting Network Problem.
• Troubleshooting (Dot matrix , Laser Network printer)
• Install and configuring windows 7, windows vista windows XP, Windows 2000Professional, win98.
• To install computer systems and troubleshoot it.
• To install sqlserver software for the systems.
• To establish a LAN connections and maintain it.
• To share and maintain internet to all systems.
• To configure VOIP and maintain it.
• To Configure of switches.
• Enabling the parental control in switches.
• To maintaining and updating the antivirus software.

4. Institution : Integrated Technologies.(BHEL Windows 7 Migration PROJECT for HCL)
Position : System Engineer
Start Date : 01th September, 2008
End Date : 30thSeptember, 2008
Responsibilities :
• To install computer systems and troubleshoot it.
• Responsibility for restricting the user permissions.
• Trouble shooting Desktops & laptops in hardware level.
• Troubleshooting issues in LAN& WAN.
• Trouble shooting hardware & software application error.
• Implementation of DELL workstations and Acer PC’s & HP peripherals.
• Implementation of automated backup libraries.
• Printer, Scanner installation and trouble shooting, RJ-45 hook pattern connections.

Description

6+ Years of Experience (UAE Experience 3 years) as IT support in Systems Administration & Networking and also valid holder of
• MCTS-MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST
• Microsoft Certified Professional ID: D675-3383

No Tags

  

Listing ID: 15455e7312c90819

Sponsored Links