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  • First Name: Megha
  • Last Name: Meshram
  • City: Dubai
  • Country: United Arab Emirates
  • Phone No: 0565845279
  • Education: B.E. in computers
  • Field of Study: Computers
  • College or University: Anjuman College of Engg
  • Job Title: customer services
  • Listed: August 23, 2015 12:29 pm
  • Expires: This ad has expired

Work Experience

Work Experience : -

1 )All India Reporter Pvt Ltd .(March 2012 - April 2015)

As a Support Marketing Manager/MIS handling All over India.

Role and Responsibilities :

•Preparing centralized reporting like and designing various reporting PPts.

•Prepare the report of Stock - Primary & Secondary on daily basis.

•Prepare Sales Target Report on daily & monthly basis.

•Evaluate various data sources such as Sales Portal, and Clarify & automate standardized Report/MIS formats in monitoring the performance.

•Generate the SM / TSM / Distributor wise MTD Growth Report (Month Till Date Growth Report).

•Keeping a track of Courier details both inward and outward.

•Resolving the issues of Marketing Executives and Managers related Sales Portal, Customers query and marketing media.

•Preparing presentation for monthly review meet as per the requirements.’

•Responsible for ensuring efficient and timely work flow and accurate completion of major projects.

•Daily Reporting to MD regarding all over sales .

•Coordinating department operations, such as stock , space planning and special projects required as assigned.

•Responsible for asset allocation of the new joinees and all other related formalities including seating arrangements and therefore making an overall joinee MIS and expected joinee MIS on regular monthly basis.

2 ) Vodafone Essar Cellular Ltd (Oct 2008–Jan 2012)

As a Team Leader

Role and Responsibilities:

•To Assist the Team Operations, improving & managing the store operation such as Customer Service, Store Ambience, Store Management, Stock Management, Revenue Enhancement and Post-paid/Prepaid Sales.

•Perform works like query resolution and service order execution within TAT.

•Responsible for profitability of stores

•Relation and Retention of activities

•Ensure Quality/standard are maintained as per company norms

•Acts as a coach and mentor for the team to deliver the process objectives, monitor agents and team performance.

•Help and assist the team members in achieving the client objectives.

•Co-ordinate with the Quality Coach and Team Manager for team improvement.

•Giving feedback (both performance/developmental).

•Analysing Daily/Weekly/Monthly reports and offering recommendations.

•Handle escalations and manage operations floor.

•Track and initiate process for managing attrition, absenteeism and volunteering related issues.

•Generate and analyses team specific project reports for tracking team performance.

•Fulfill customer needs regarding services on prepaid & post-paid

•Educate customers about the products & its benefits

•Up selling the VAS (Value Added Services) & the product given by the company like Blackberry Handsets, USB Edge Data Card, I Phone & educate walk in customer about its benefits

•Maintain Daily report, Audit Report

•Preparing presentation for monthly review meet.

•Handling one of the maximum walk-ins store in Nagpur .Daily footfall of store is Approximately 500 customer walk-ins

•Generating new business and Revenue from the walk-in customers for the Company.

•Handling churn and Retention of the post-paid customers major ally CUG connections, visiting the accounts and giving appropriate resolutions on case to case basis.

•Handling a staff of 6 people and constantly achieving the goals which the company sets from time to time.
Achievements:

•Consistently touching the 100% target for the postpaid and pre-paid sales for almost 3 years

•I have been awarded as Vodafone STAR Performer and Super Star (5 times) for excellent performance in Sales and customer service.

•Won more awards for the best Team Leader and the best team in regards to quality, sales etc.

•Continuously 5 years as a top 5 Performing Best Executive in the Entire M & G Circle

Description

Dear Sir or Madam,

” Greeting ”

I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company . I am confident that my knowledge, ability and experience allow me to deliver successful results for any company in a range of administrative positions , sales and customer service.

Please allow me to highlight my key skills:

•able to effectively manage my time through careful planning and organization of work activities

•an aptitude for identifying and resolving problems efficiently

•excellent communication skills that result in positive interpersonal relationships

•a track record of meeting deadlines and producing accurate work of a high standard

•proven ability to make sound decisions based on valid information

•the capacity to learn and apply new information quickly and accurately

•strong computer skills with proficiency in MS Office

I am convinced that I can be an asset in any position requiring hard work, enthusiasm and reliability and I look forward to hearing from you in the near future.

Yours Sincerely,

Megha

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Listing ID: 28755d9bc5c30438