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AED 4,000

Technical Support Representative

  • First Name: Amr
  • Last Name: Abdelsamed
  • City: cairo
  • Country: Egypt
  • Phone No: 2001024072725
  • Education: A bachelor's degree in Management Information Systems
  • Field of Study: Management Information Systems
  • Time Period: Immediately
  • Job Title: Technical Support Representative
  • Listed: August 31, 2015 1:01 pm
  • Expires: This ad has expired
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Work Experience

IT Help Desk (May. 2011 till Jun.2012)
Helal for Trade & Technical solutions, Damietta, Egypt.
Duties & Responsibilities:
• Installing and configuring computer hardware systems and IT software.
• Undertaking analysis, diagnosis and resolution of client problems via phone & face to face contact.
• Repairing IT equipment and replacing parts.
IT Sales (Jul.2012 till Feb. 2015)
Islam for computer services, Damietta, Egypt.
Duties & Responsibilities:
• selling communications, IT hardware.
• Dealing with customer enquirers via phone & face to face contact.
• Identifying what customers want.
• Answering any technical IT questions that clients may have.
Technical Support Representative (March. 2015 till Now)
Xceed cairo, Egypt.
Duties & Responsibilities:
 Maintain an updated customer information database .
• Provide the customers with quick solutions.
• Handle Customers’ inquiries related to technical problems .

Description

A well presented, well mannered and articulate help desk support professional with extensive experience of performing diagnostics and resolving users technical problems via telephone, e-mail and one to one.
A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail.

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Listing ID: 30055e44fec5e3b4